Front Office Representative - Primary Care

IMS Care Center•Phoenix, AZ

2d•Onsite

About The Position

IMS Care Center is seeking a professional, compassionate, and knowledgeable Front Office Representative for its Primary Care department. This role is crucial for managing the patient experience from arrival to departure, with a strong emphasis on phone support and customer service. The position involves handling patient check-in and check-out, scheduling appointments, and potentially assisting with insurance authorizations and verifications. IMS Care Center fosters a culture of innovation and high-quality healthcare, offering a supportive and inspiring work environment.

Requirements

High School Diploma or equivalent.
At least 1 year of customer service skills and experience.
Excellent customer service and communication skills.
Ability to plan, coordinate and organize front office tasks and workflow.
Excellent communication skills, ability to take initiative, work well with an established team.
Excellent organizational skills.
Attention to detail.
Computer skills using Microsoft software, scheduling software, and email applications.

Responsibilities

Provide office support to front office staff to ensure efficiency and effectiveness of office flow.
Check patients in and out.
Receive direct and relay telephone messages.
Efficient patient scheduling.
Maintain and keep an updated scanning/filing system.
Have an understanding of insurance referral processes.
Provide word-processing and secretarial support.
Ability to multi-task and execute delegated duties.