Practice Administrator - Cardiology

Hartford Healthcare•Glastonbury, CT

About The Position

The Practice Administrator oversees two or more medical practice offices, enabling the practices to carry out their daily work and patient care effectively and efficiently. This role is also responsible for long-term special assignments, projects, or central functions. The administrator is responsible for critical success metrics of the practice, including financial oversight, scheduling and assigning work, resolving problems, collecting data, project management, implementing goals, and carrying an assigned workload or filling in as necessary. They identify problems, recommend solutions, and implement and monitor departmental goals and objectives for the office(s). The role ensures that all staff members communicate and interact with patients courteously, respectfully, and professionally, holding staff accountable for customer service standards and taking appropriate action when incidents occur. Additionally, the Practice Administrator coaches and mentors employees, interviews candidates, makes hiring decisions, and orients new hires, providing ongoing training and education using standard work and procedures.

Requirements

Associates Degree in Business Management/Healthcare Management or related field
5 years leading a customer service focused team
7-10 years medical office experience or equivalent combination of education and work experience preferred
Employee relation and talent management experience

Responsibilities

Oversees two or more medical practice offices, enabling daily work and patient care.
Manages long-term special assignments, projects, or central functions.
Responsible for financial oversight, scheduling, work assignment, problem resolution, data collection, project management, and goal implementation.
Carries an assigned workload or fills in as necessary.
Identifies problems and recommends solutions.
Implements and monitors departmental goals and objectives.
Ensures staff communicate and interact with patients courteously, respectfully, and professionally.
Holds staff accountable for customer service standards and takes appropriate action for incidents.
Coaches and mentors employees.
Interviews candidates and makes hiring decisions.
Orients new hires and provides ongoing training and education.