PRAC Associate Administrative Coordinator

SCA Health•Mishawaka, IN

19d

About The Position

The Associate Administrative Coordinator manages referrals from outside providers to South Bend Orthopaedics. The role reviews referral information, coordinates appointment scheduling, and ensures patients are scheduled with appropriate providers. It verifies referral details, confirms insurance and authorization requirements, and maintains accurate referral and appointment records. The coordinator supports the physicians’ office practice by following clinic protocols and procedures, treating patients courteously, and working with other departments to support smooth patient flow. The position requires compliance with HIPAA confidentiality standards when accessing or communicating patient information.

Requirements

High school diploma or equivalent.
Two years of experience in telephone operations, with an emphasis on appointment scheduling; preferably in a health care setting.
Clear communication skills and excellent phone skills to establish and maintain cooperative relationships with patients, physicians, and staff.
Ability to navigate and comprehend office computer software systems.
Maintain knowledge of clinic scheduling protocols and medical terminology related to the job.
Ability to work with the current software used in the referrals department.

Nice To Haves

Appointment-scheduling experience in a health care setting.
Typing speed of 50 words per minute is preferred.

Responsibilities

Receive, review, and process referrals from outside providers, ensuring required clinical, demographic, insurance, and contact information is complete and accurate.
Comply with HIPAA confidentiality standards when accessing or communicating patient information.
Schedule patient appointments while maintaining patient records.
Follow clinic written protocols and procedures to contribute to the success of the physicians’ office practice.
Treat patients courteously and helpfully, working with other departments to ensure smooth patient flow.
Refer patients to the online portal for registration.
Communicate clearly and concisely, orally and in writing, with relevant parties.
Treat each patient as the most important patient.
Perform other duties as assigned.