Power Systems Product Support Sales Manager

H O PENN MACHINERY•Bronx, NY

2d•Hybrid

About The Position

H.O. Penn Machinery is seeking a Power Systems Product Support Sales Manager. This position can be based out of any of their 6 locations: Poughkeepsie, NY; Bloomingburg, NY; Bronx, NY; Holtsville, NY; Medford, NY; or Newington, CT. The role involves managing sales and service programs for engine parts and service, ensuring customer satisfaction, and driving growth opportunities. The manager will also be responsible for building and leading a high-performing team, fostering a culture of safety, and maintaining positive relationships with customers and internal departments.

Requirements

Minimum 3+ years of sales management experience, with demonstrated success in developing and leading high-performing teams
Industry experience in power generation, energy, industrial equipment, heavy equipment, construction, marine, data center, utility, oil & gas, mining, or related sectors highly preferred
Proven ability to analyze market trends, competitive landscapes, and customer needs to drive growth strategies
Strong negotiation, relationship management, and customer engagement skills with a focus on long-term partnerships
Solid financial acumen, including experience with pricing strategies, margins, and profitability analysis
Highly self-motivated with the ability to manage multiple priorities in a fast-paced, evolving environment
Excellent organizational, written, and verbal communication skills
Valid driver’s license required with ability to travel locally up to 50%
Standing and/or sitting for prolonged periods of time
Hand coordination for typing, writing, and computer use
Occasional forward bending and reaching
Occasional walking and climbing stairs
Carrying (up to 20lbs.)

Nice To Haves

Industry experience in power generation, energy, industrial equipment, heavy equipment, construction, marine, data center, utility, oil & gas, mining, or related sectors highly preferred

Responsibilities

Key resources (people, leadership, time) are provided to successfully sell engine parts and service
Plan, direct and coordinate activities to develop and control sales and service programs to produce our targeted engine parts and service sales volume and margins
Provide a high level of customer satisfaction in alignment with our corporate values
Provide adequate sales coverage
Take appropriate actions for significant growth opportunities by planning and controlling marketing strategies, tactics and sales techniques for promoting sales of CSA's and product support
Engine Product Support Sales operation is effectively and efficiently managed
Review quotation worksheets, contracts and purchase orders prior to acceptance
Maintain working knowledge of Caterpillar Merchandising Programs
Maintain positive working relationship with Caterpillar Sales and Support Groups
Review receivable with sales force and support collection efforts in conjunction with the Credit Department
Work effectively with Parts and Service Management to determine pricing of work, control costs and communicate work schedules in an all-win manner for all stakeholders
Support is provided to Power Systems Sales and Project Management initiatives by effectively collaborating with service departments
Collaborate with Service Supervisors in developing and implementing marketing plans for promoting sales of CSAs and product support
Work effectively with Sales force to provide CSA's, life cycle pricing and customized product support offerings for new opportunities
Work effectively with Project Management to ensure product support coverage exists for all new installations including customer training
A high-performing workforce through effective hiring, development and retention of talent
Achieve a culture of high productivity and morale by fostering engagement, collaboration, and safety
Build a high-performing team by developing members to consistently achieve job expectations through coaching, continuous feedback, and accountability
Take accountability for talent development by regularly reviewing and discussing employee development activities, such as onboarding, training, and career development initiatives
A culture that focuses on safety and safe work habits
Be an active part in the continuous improvement of H.O. Penn’s safety culture
Timely completion of any required safety training for self (including all direct/indirect reports)
Adherence to all Environmental, Health, and Safety Policies
Understand job risks and take appropriate steps to mitigate those risks, such as wearing all required personal protective equipment as required by task
Contribute to positive customer experiences by maintaining the professionalism, appearance and accessibility of our facilities
Continually assess the appearance - including cleanliness, professionalism, maintenance and compliance with company policies of your area of responsibility
Take corrective action on any items noted during these on-going assessments to ensure compliance with company appearance standards
Implement any approved company recommendations for creating a professional appearance and ensuring the accessibility of our facilities