Power Plus Operations Coordinator
About The Position
C.H. Robinson is seeking Power Plus Operations Coordinators to support operational work within its fleet management team and help meet the transportation needs of customers and carriers. The role focuses on data integrity, quality, and efficiency, and may support a specific customer, vertical segment, or centralized operations center. The position is based in Eden Prairie, Minnesota. The coordinator manages daily operational work, supports team members, collaborates with account management, and helps deliver consistent customer service. The role also involves validating load data, managing carrier offers, responding to inquiries and exceptions, and resolving issues in line with customer workflows, standard operating procedures, and escalation processes.
Requirements
- High school diploma or GED.
- At least 2 years of related C.H. Robinson experience; operations experience is strongly preferred.
- For external postings only: at least 3 years of call center customer service or transportation/logistics experience.
- Ability to work evenings and/or weekends for select roles.
Nice To Haves
- Bachelor’s degree from an accredited college or university.
- Previous customer service experience in a call center or similar environment.
- Understanding of C.H. Robinson systems and capabilities.
- Proficiency in Microsoft Office Suite.
- Values a diverse and inclusive work environment.
- Verbal and written communication skills.
- Excellent customer service orientation.
- Self-motivation and ability to work under limited supervision.
- Ability to delegate and provide direction to others.
- Ability to provide direct feedback to others.
- Time management skills.
- Ability to prioritize well.
- Attention to detail and accuracy.
Responsibilities
- Perform daily board management.
- Monitor workloads and staffing levels, and assign or delegate work to meet daily expectations and deliverables with quality.
- Serve as a first line of support for operations team members.
- Work with the account management job family to deliver exceptional service to C.H. Robinson customers.
- Build relationships and collaborate internally and externally to achieve positive outcomes.
- Follow through on customer and carrier requests to ensure satisfaction.
- Document events using knowledge of standard operating procedures and experience, and follow escalation procedures when required.
- Understand customer workflows, preferences, and standard operating procedures and apply them to create efficient, cost-effective solutions and consistent service.
- Validate the accuracy of load data in systems according to C.H. Robinson, customer, and carrier standards.
- Use data and reporting to identify and improve service results and meet customer expectations.
- Ensure customer TMS requirements are met.
- Execute internal carrier offer management for specified customers.
- Respond to customer inquiries and provide timely updates related to exception management.
- Resolve ongoing issues through customer communication and offer options and alternative solutions in a timely manner.
- Complete operational tasks as needed to ensure daily deliverables are met.
Benefits
- Three medical plans, including prescription drug coverage.
- Enhanced fertility benefits.
- Flexible Spending Accounts.
- Health Savings Account with employer contribution.
- Dental and vision coverage.
- Basic and supplemental life insurance.
- Short-term and long-term disability.
- Paid observed holidays.
- Two paid floating holidays for U.S. hourly employees.
- Flexible Time Off for U.S. salaried employees, with no accruals or caps.
- Paid Time Off for all other employees in the U.S. and Canada.
- Paid parental leave.
- Paid time off to volunteer in the community.
- Charitable Giving Match Program.
- 401(k) with 6% company matching.
- Employee Stock Purchase Plan.
- Career development, networking, and team-building opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
