Post Vehicle Recovery Administrative Assistant - Remote

Motorola Solutions • Texas, US Offsite, MI

2d • Remote

About The Position

Motorola Solutions’ Secure Collateral Management (SCM) division is a full-service vehicle recovery operation that connects lenders and repossession agents. The Post Vehicle Recovery Administrative Assistant administers assignment processing, completes services, and coordinates the release of lender assets after services are performed. This is not a collections or sales position, but it involves regular communication with banks and field agents.

This is a fully remote position requiring at least one year of remote work experience. The role is full-time, Monday through Friday, 9 a.m. to 6 p.m. Central Time. It requires working in a high-multitasking environment across multiple systems, tabs, monitors, and client or lender databases. The position also requires handling escalations, providing customer service, and following work through to completion.

Requirements

• At least 2 years of customer service experience.
• High school diploma or GED.
• At least 1 year of remote work experience.
• Ability to work full-time Monday through Friday, 9 a.m. to 6 p.m. CST.
• Ability to use multiple computer monitors and work across multiple systems and up to 15 tabs across multiple screens.
• Entry-level data entry skills and a typing speed of at least 40 words per minute.
• Experience handling escalations.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Strong computer skills and internet savvy.
• Experience with Microsoft Office and Google Suite products.
• Legal authorization to work indefinitely in the United States; employer work-permit sponsorship is not available.

Nice To Haves

• At least 1 year of experience in the repossession industry.
• Previous experience in collections, repossession, or the automotive industry.

Responsibilities

• Administer the processing of assignments.
• Process service completions and coordinate the release of lender assets after services are performed.
• Communicate regularly with banks and repossession agents in the field through inbound and outbound calls.
• Handle escalations.
• Work across multiple systems and client or lender databases to follow specific lender requirements.
• Follow through on assigned work and take ownership through completion.

Benefits

• Incentive bonus plans
• Medical, dental, and vision benefits
• 401(k) with company match
• 10 paid holidays
• Generous paid time off packages
• Employee stock purchase plan
• Paid parental and family leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED