Vehicle Recovery Associate

Avis Budget Group • Virginia Beach, VA

6d

About The Position

The Vehicle Recovery Associate supports Loss Prevention operations by helping recover stolen, missing, and missing-alarmed vehicles. The role reconciles daily ISO reports for an assigned region, coordinates with law enforcement and field security, verifies vehicle status in the Foundry Case Management system, and processes recovered vehicles so they can return to rentable status. It also involves preparing recovery documentation, reviewing daily SVR submissions, closing contracts when required, and following up with tow lots and law enforcement to ensure vehicles are returned to Avis Budget Group promptly. The associate maintains close working relationships and frequent communication with leadership and field personnel.

Requirements

• High school degree or GED.
• Two years of formal training or equivalent job-related experience.
• Excellent communication skills.
• Strong attention to detail and organizational skills.
• Basic knowledge of PCs and Microsoft Office.

Nice To Haves

• Experience with Wizard, BlueZone, and Foundry.

Responsibilities

• Reconcile the daily ISO report for the assigned region and contact local law enforcement agencies to confirm recovery of stolen vehicles.
• Submit impound recovery notifications after receiving confirmation that a vehicle has been recovered.
• Verify vehicle status, confirm the stolen alarm has been cleared, and ensure the vehicle is eligible for recovery processing in the Foundry Case Management system.
• Process recovery of missing and missing-alarmed vehicles and return them to rentable status.
• Review daily SVR submissions and close contracts when required.
• Communicate with field security personnel to ensure timely vehicle recovery.
• Prepare documentation for law enforcement agencies confirming recovery of stolen vehicles.
• Follow up with tow lots and law enforcement to ensure timely delivery of stolen vehicles back to Avis Budget Group.
• Maintain close working relationships and regular communication with leadership and field personnel.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Optional voluntary benefits, including group legal, identity theft, accident insurance, flexible spending account, and additional life insurance coverage.
• 401(k) retirement plan with company-matched contributions.
• Full training to learn the business and enhance professional skills.
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars.
• Employee Assistance Program services, including counseling, financial and legal consultation, and referrals for care services.
• Eligibility for up to 5% bonus opportunities and long-term incentive compensation awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED