Post sales Engineer

IntelliPro Group Inc. • Redwood City, CA

19d • Onsite

About The Position

The Post Sales Engineer serves as the primary post-sales technical contact for enterprise customers in North America. The role manages customer onboarding, product delivery, installation, configuration, testing, and initial deployment. It facilitates integration of robotic arms, teleoperation systems, and embodied AI platforms into customers’ existing workflows to support operational adoption. This is an early-career opportunity for an engineer with technical aptitude and strong communication skills who is interested in robotics and embodied AI.

Requirements

• Bilingual proficiency in English and Mandarin Chinese, including the ability to communicate complex technical concepts, manage expectations, and build relationships with domestic and international stakeholders and teams.
• Strong technical aptitude and ability to diagnose and troubleshoot hardware, software, networking, and system performance issues.
• Excellent communication and interpersonal skills, including the ability to turn customer scenarios and technical requirements into actionable items for internal engineering teams.
• Ability to build and maintain relationships with technical and business stakeholders at strategic enterprise accounts.
• High ownership and sound judgment, with the ability to work effectively in a fast-moving startup environment.
• Comfort moving among technical discussions, customer communication, project planning, and hands-on problem-solving.
• Visa sponsorship is not available for this position.

Nice To Haves

• Recent U.S. bachelor’s graduates majoring in Robotics with strong technical aptitude are welcome to apply; prior professional experience is not required.
• The company especially encourages U.S.-educated Chinese-American (ABC) candidates with a technical background to apply.

Responsibilities

• Serve as the primary post-sales technical contact for enterprise customers in North America, managing onboarding, product delivery, installation, configuration, testing, and initial deployment.
• Facilitate integration of robotic arms, teleoperation systems, and embodied AI platforms into customers’ existing workflows.
• Diagnose and troubleshoot hardware, software, networking, integration, and system performance issues; reproduce problems, collect logs and relevant data, and coordinate with engineering teams on resolution.
• Translate customer application scenarios and technical requirements into actionable items for internal engineering teams, and provide structured feedback to product and engineering teams based on recurring customer needs.
• Deliver product demonstrations, technical training, documentation, and deployment guidance; support upgrades, field testing, proof-of-concept projects, and customer acceptance processes.
• Build and maintain relationships with technical and business stakeholders at strategic enterprise accounts, tracking customer issues and projects from report through resolution and follow-up.
• Travel to customer sites as required for deployment, training, or technical support.

Benefits

• Comprehensive benefits package, subject to eligibility.
• 10% performance-based year-end bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed