Associate Value Engineer (Post-Sales)
About The Position
Mimica is hiring an Associate Value Engineer for a post-sales role supporting customers using its AI-powered process intelligence platform. The role serves as a strategic advisor, helping customers achieve business outcomes and realize value from Mimica. It includes providing product support and resolving issues, developing tailored customer success plans, interpreting platform outputs into actionable insights and recommendations, and delivering onboarding, training, and workshops to encourage adoption. The Associate Value Engineer partners with Sales, Marketing, Solution Engineering, and Partner teams on customer account strategies and expansion opportunities. They also represent customer needs internally, sharing feedback with Engineering, Machine Learning, and Product teams to inform the product roadmap. The position is part of Mimica’s remote-first, globally distributed team.
Requirements
- Background in customer success, value engineering, or management consulting, with a focus on business outcomes and stakeholder alignment.
- Hands-on experience with process improvement methodologies or tools such as Lean or Six Sigma, and identifying operational inefficiencies.
- Strong analytical skills, including working with large datasets in Excel using pivot tables, lookups, and custom formulas.
- Ability to build trust-based relationships with business and technical audiences and influence stakeholders across functions and levels.
- Exceptional communication skills, including translating complex information into insights, delivering presentations and training, and engaging stakeholders.
- Ability to prioritize effectively in fast-paced environments while balancing strategic and tactical demands.
- Collaborative mindset, bias toward action, and drive to improve internal processes and customer outcomes.
- Motivation to continually develop skills, improve team processes, and reduce inefficiencies.
Nice To Haves
- Experience in process intelligence, task mining, automation, or GenAI implementation.
- Working knowledge of enterprise systems such as SAP, Oracle, JDE, or Salesforce.
- Track record of delivering value quickly and iteratively in high-growth startup environments.
Responsibilities
- Advise customers on how to use Mimica to achieve desired business outcomes.
- Help resolve issues and provide product support when customers and users encounter problems.
- Collaborate with Sales, Marketing, Solution Engineering, and Partner teams to develop and execute customer account strategies.
- Identify opportunities to upsell, cross-sell, and expand existing accounts.
- Represent customer needs internally and provide feedback to Engineering, Machine Learning, and Product teams.
- Build and execute tailored customer success plans aligned with customers’ strategic initiatives, addressing challenges and barriers to success.
- Analyze and communicate customers’ business problems, issues, and opportunities.
- Interpret Mimica outputs to provide actionable insights, conclusions, transformational recommendations, and concrete next steps.
- Deliver training programs, workshops, and onboarding sessions to drive user adoption.
Benefits
- Generous compensation and stock options.
- Distributed work: work from anywhere, fully remote, in company hubs, or a mix.
- Company-issued laptop, remote setup stipend, and co-working budget.
- Flexible schedules and location.
- Ample paid time off in addition to local public holidays.
- Enhanced parental leave.
- Health and retirement benefits.
- Annual learning and development budget.
- Annual workaways and regular virtual and in-person socials.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
