Post-Sales Engineer

IntelliPro Group Inc. • Redwood City, CA

25d

About The Position

The Post-Sales Engineer supports strategic enterprise customers after the sales process, owning the customer experience from product delivery and onboarding through deployment, technical support, and ongoing relationship management. The role works closely with customers and sales, product, and engineering teams in the United States and China to support product adoption and resolve technical issues. It is described as an opportunity for an early-career engineer interested in robotics and embodied AI.

The position is based in the San Francisco Bay Area and is full time. Travel to customer sites may be required for deployment, training, or technical support. The listed base salary is $100,000 USD. Compensation depends on factors including education, experience, location, responsibilities, and certifications. A comprehensive benefits package is offered, subject to eligibility.

Requirements

• Bachelor’s degree in robotics, mechanical engineering, electrical engineering, computer science, automation, or a related technical field.
• Approximately 1–3 years of experience in solutions engineering, field applications, technical support, systems integration, robotics, industrial automation, or another customer-facing technical role.
• Strong customer-service mindset and ability to communicate clearly and patiently with enterprise customers.
• Hands-on problem-solving ability across hardware and software systems.
• Ability to organize multiple customer requests and drive issues toward resolution.
• Comfort working across time zones and collaborating with engineering and product teams in China.
• Ability to explain technical concepts to engineering and non-engineering stakeholders.
• Willingness to learn new robotics products and technologies quickly.
• Willingness to travel to customer locations as business needs require.

Responsibilities

• Serve as the primary post-sales technical contact for enterprise customers in North America, managing onboarding, product delivery, installation, configuration, testing, and initial deployment.
• Integrate robotic arms, teleoperation systems, and embodied AI platforms into customers’ existing workflows.
• Diagnose and troubleshoot hardware, software, networking, integration, and system-performance issues; reproduce problems, collect logs and relevant data, and coordinate with engineering teams on resolution.
• Translate customer application scenarios and technical requirements into actionable items for internal engineering teams, and provide structured feedback to product and engineering teams based on recurring customer needs.
• Deliver product demonstrations, technical training, documentation, and deployment guidance.
• Support product upgrades, field testing, proof-of-concept projects, and customer acceptance processes.
• Build and maintain relationships with technical and business stakeholders at strategic enterprise accounts, tracking customer issues and projects through resolution and follow-up.
• Travel to customer sites as required for deployment, training, or technical support.

Benefits

• Comprehensive benefits package, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level