Post Closing Specialist - Harrisburg, PA

Anywhere • Lower Paxton Township, PA

12h • Onsite

About The Position

The Post Closing Specialist is responsible for ensuring that all post-closing activities related to escrow transactions are completed accurately and efficiently. This position is based at the office location specified in the job posting.

Requirements

• 1+ years of title processing experience preferred.
• Demonstrated understanding of the real estate transaction including knowledge about the different aspects of the "life of a file."
• Self-motivated - able to work independently with a sense of urgency in a fast-paced, high volume paperless environment.
• People first approach – provide exceptional customer service throughout the transaction process.
• Technical - ability to learn and navigate multiple software systems with a high level of competency.
• Critical Thinking/Problem Solving - identify and resolve problems in a timely manner, gather and analyze information thoughtfully while maintaining confidentiality.
• Oral/Written Communication – ability to speak clearly and persuasively to advise and resolve issues.
• Quality Assurance - demonstrate accuracy and thoroughness while monitoring your own work to ensure quality.
• Adaptability - adapt to changes in the work environment, prioritize and manage competing demands, deal with frequent changes or unexpected events while remaining resilient.
• Building Collaborative Relationships - maintain and strengthen partnerships with agents and colleagues while providing information, assistance, and support.

Responsibilities

• Coordinate with the branch to obtain any missing information or documentation.
• Verify wire confirmations, certified checks, and confirm that all funds have been received, and files are balanced.
• Disburse funds according to the closing statement and ensure that all parties receive the correct amounts.
• Prepare and maintain accurate and complete post-closing files.
• Handle post-closing issues such as stop payments, outstanding checks, and refund issuance.
• Provide exceptional customer service to all parties involved in the transaction.
• Act as the main point of contact for Escrow Officers within an assigned market.
• Identify Escrow Officer needs and take proactive steps to maintain positive experiences, as well as resolve customer complaints and issues in a timely and effective manner.
• Provide post-closing support with critical escalations.

Benefits

• Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
• 401(k) savings plan with company match
• Paid Time Off to Include Holidays , Vacation Time, and Sick Time
• Paid Family & Paternity Leave
• Life Insurance
• Business Travel Accident Insurance
• All employees receive access to LinkedIn Learning
• Tuition reimbursement for approved programs
• Employee Referral Program
• Adoption Assistance Program
• Employee Assistance Program
• Health and Wellness Program and Incentives
• Employee Discounts
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed