San Diego -POS Implementation Specialist

Sora Partners Inc • San Diego, CA

4d

About The Position

The POS Technical Implementation Specialist provides technical support, troubleshooting, configuration, maintenance, and problem resolution for point-of-sale systems and related technology. This is a field position that includes local travel and occasional out-of-state travel. The role is suited to someone with restaurant experience who wants to transition into technical work.

The specialist investigates reported issues and documents troubleshooting activities while resolving technical concerns. The position also supports customers through clear communication and follow-up, and helps implement POS systems onsite and remotely, including hardware setup, software configuration, network connectivity, and system testing.

Requirements

• High school diploma or equivalent.
• Driver's license and valid insurance.
• Spanish language proficiency is required.
• Restaurant experience.
• Previous experience in IT support and POS.
• Flexible scheduling and willingness to travel, including early mornings, weekends, and overnight travel.
• Working knowledge of computer hardware, software applications, and peripheral devices.
• Basic understanding of network connectivity, including Wi-Fi, Ethernet, routers, and switches.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Commitment to professional customer service and accurate documentation.

Responsibilities

• Provide technical support for POS systems, hardware, software, payment terminals, printers, cash drawers, scanners, and other connected devices.
• Diagnose and troubleshoot system errors, connectivity problems, software configuration issues, and hardware malfunctions.
• Perform remote troubleshooting and provide step-by-step guidance to resolve technical problems.
• Escalate complex or unresolved issues to the appropriate technical team, vendor, or management.
• Respond to support requests through phone, email, ticketing systems, chat, or other approved channels.
• Communicate technical information clearly and professionally to customers with varying levels of technical knowledge.
• Provide timely updates on open issues, troubleshooting progress, and expected next steps.
• Handle complaints, urgent requests, and escalated concerns with a customer-focused approach.
• Follow up on assigned cases to verify resolution and customer satisfaction.
• Maintain confidentiality and protect customer information in accordance with company policies.
• Provide onsite and remote implementation services to customers.
• Implement new hardware setups, software configurations, network connectivity, and system testing.
• Identify missing equipment, configuration errors, and technical obstacles that could delay implementation.
• Coordinate with managers and project coordinators to ensure jobs are completed successfully.
• Ensure technical issues are documented and addressed before projects are considered complete.
• Provide guidance on approved installation procedures, troubleshooting standards, and technical best practices.
• Assist with POS software installations, updates, system upgrades, and configuration changes.
• Verify that payment devices, printers, network connections, and other peripherals communicate properly with the POS system.
• Support system testing before, during, and after installations or changes.
• Assist with authorized account setup, user access, menu updates, and other platform-specific tasks.
• Maintain current knowledge of supported POS platforms, equipment, and software applications.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED