Supervisory POS Specialist

U.S. Marine Corps•Quantico, VA

About The Position

Marine Corps Community Services (MCCS) is seeking a Supervisory POS Specialist to support and enhance the quality of life of Marines, their families, and others in the Marine Corps Community. The role provides application support for Point of Sale (POS) systems worldwide and contributes to the development and lifecycle maintenance of in-house and commercial off-the-shelf software solutions. Work includes requirements gathering, analysis, design, development, testing, deployment, maintenance, documentation, status reporting, and change control. The specialist works with POS support staff, functional users, vendors, and technical teams to resolve system issues and improve service. The position contributes to Payment Card Industry (PCI) compliance, annual Report on Compliance activities, and Risk Management Framework tasks. It assists with POS application architecture and administration, quality control practices, technology evaluation, user and security administration, performance tuning, installations, and upgrades. The role also supports business users by translating business needs into system requirements, ensuring testing and quality assurance, and minimizing service disruptions. The position may serve as a strategic interface between IT and business functions, supporting business case development, solution research and evaluation, risk profiling, architecture, and roadmaps. It supervises full-performance NF4 employees, including assigning and reviewing work, coaching and training, handling leave and personnel actions, and supporting EEO principles and prevention of sexual harassment. It provides courteous customer service, follows safety standards, and performs other duties as assigned. This is a white-collar position that may occasionally require lifting up to 20 pounds and requires moderate travel.

Requirements

Five or more years of progressively responsible technical computer systems support experience in a W2K/UNIX environment; applicable education may substitute for years of experience.
Leadership experience.
Strong understanding and functional knowledge of Point-of-Sale applications.
Ability to work independently and manage multiple task assignments.
Strong oral and written communication skills.
Strong problem-solving and troubleshooting skills and the ability to exercise mature judgment.
Must obtain Security+ Certification as a condition of access within six months of employment and complete annual Information Assurance awareness training thereafter.
Must be able to complete a National Agency Check and Inquiries (NACI); employment is contingent upon successful completion.
Moderate travel is required.

Nice To Haves

Demonstrated experience working with POS solutions and providing support for POS systems.
General awareness of supporting applications in a cloud environment.
Knowledge of FedRAMP guidelines.

Responsibilities

Provide application support for worldwide MCCS Point of Sale systems.
Participate in software development and lifecycle maintenance for in-house and commercial off-the-shelf solutions, including requirements gathering, analysis, design, development, testing, deployment, maintenance, and documentation.
Contribute to system status reporting and change control.
Work with POS support staff, functional users, vendors, and technical teams to troubleshoot problems and improve system efficiency and effectiveness.
Assist in maintaining a Payment Card Industry-compliant environment and contribute documentation and samples for the annual Report on Compliance.
Perform or coordinate Risk Management Framework tasks assigned by the Cyber Security Branch.
Assist with the architecture, design, implementation, and administration of POS applications and tools.
Contribute to POS architecture and procedures, including quality-control practices that help ensure data accuracy and security.
Evaluate and recommend technologies, tools, and methods for data management, application functions, and reporting.
Support user and security administration, performance tuning, application installation, and upgrades.
Prepare status information on accomplishments and project issues; attend weekly project meetings and contribute to updates of project schedules and requirements.
Keep abreast of technological changes and innovations in data processing.
Provide expertise to business users and help functional departments address information, reporting, and analytical challenges.
Translate business needs into system requirements and ensure appropriate testing and quality assurance.
Implement and audit system setups to support business and operational goals, minimize service disruption, and obtain approval for changes that could affect business operations.
As designated, serve as a strategic interface between IT and business functions, supporting business case development, solution research and evaluation, collaboration, risk profiling, architecture, and solution roadmaps.
Plan, prioritize, and supervise full-performance NF4 employees, including assigning and distributing work, coaching, counseling, mentoring, approving or disapproving leave, recommending and completing personnel actions, completing performance reviews, signing timecards, and training employees.
Support EEO principles and prevention of sexual harassment; remain alert to substance abuse and take appropriate action.
Provide courteous customer service, resolve problems promptly, and alert a higher-level supervisor or appropriate contact when needed.
Follow safety regulations and report workplace hazards, injuries, occupational illness, and property damage.
Perform other duties as assigned.