Portuguese Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d • Onsite

About The Position

Mercier Consultancy Group is seeking a motivated professional for a Portuguese Speaking Customer Support Specialist position in Bulgaria to join a fast-growing team in the heart of Sofia. This role offers the chance to advance your career while exploring one of the most vibrant hubs for jobs in Bulgaria. The position involves providing world-class assistance to customers via phone, email, and chat, resolving complex inquiries, and acting as the primary point of contact for Portuguese-speaking clients.

Requirements

• Native or fluent Portuguese (spoken and written) is mandatory for this Customer Support Services role.
• Proficiency in English to collaborate with an international team.
• Exceptional problem-solving skills and a passion for customer success.
• Strong ability to multitask and thrive in a high-volume, dynamic environment.
• A positive, proactive mindset geared toward delivering professional excellence in Bulgaria.

Nice To Haves

• Previous experience in a contact center or service-oriented role is considered a distinct advantage.

Responsibilities

• Provide world-class assistance to customers via phone, email, and chat, ensuring high satisfaction in the Customer Support Services sector.
• Resolve complex inquiries while maintaining brand standards and professional communication.
• Act as the primary point of contact for Portuguese-speaking clients, managing their needs with accuracy and empathy.
• Document all interactions meticulously within our CRM system to track trends and improve service delivery.
• Collaborate with internal departments to troubleshoot issues and provide real-time feedback on customer experience.
• Participate in ongoing training sessions to stay updated on product features and support methodologies.
• Consistently meet performance KPIs and contribute to the team’s collective success in this fast-paced support environment.

Benefits

• Competitive Monthly Salary.
• Fully Paid Training to ensure your success in the Customer Support Services industry.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate a smooth move to Sofia.
• Attractive Monthly Performance Bonus based on your individual achievements.
• Professional growth opportunities within a global organization known for top-tier Portuguese-speaking jobs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed