Portfolio Retail Channel Manager

GSK • Chicago, IL

11d • Onsite

About The Position

The Portfolio Retail Channel Manager is an account leader responsible for commercial pull-through performance and corporate relationship management across the retail pharmacy channel for GSK’s total product portfolio. The role has two complementary areas of accountability: driving pull-through execution at major national retail chains and owning corporate-level relationships and account strategy for smaller regional retail chains. It manages the retail channel as an enterprise asset, with Brand teams as internal customers.

The manager develops account-specific plans to improve dispensing performance, leads business reviews with major chain pharmacy trade affairs and clinical pharmacy teams, and identifies and resolves system-level dispensing barriers. For regional chains, the role leads enterprise joint business planning, closes access gaps, and develops pharmacy staff engagement programs. The manager also builds performance dashboards and conducts reviews to diagnose performance gaps and implement interventions.

This field-based role works with Brand, Payer Access, and Ops teams, providing retail channel intelligence and aligning pull-through investment with formulary access outcomes. The territory is described as Mid-West, with Illinois and Michigan priority markets; the posting also lists the role as field based (National). Travel is 50%.

Requirements

• Bachelor’s degree.
• At least 6 years of pharmaceutical commercial experience or at least 3 years of experience managing major national retail chain pharmacy accounts in a leadership capacity.
• Valid driver’s license.
• Proven record of retail pharmacy account management performance and pull-through execution across a multi-brand or enterprise portfolio role.

Nice To Haves

• MBA or advanced degree in Business, Healthcare Administration, or Pharmacy.
• Proficiency with retail pharmacy pull-through analytics platforms.
• Multi-brand or portfolio retail channel experience.
• At least 5 years in retail pharmacy channel management or account management.
• Track record of building and managing corporate-level relationships with regional retail pharmacy accounts, including joint business planning and access gap remediation.
• Ability to define, track, and analyze key performance measures and make data-driven account management decisions.
• Strong written and verbal communication skills, including the ability to present to senior internal and external stakeholders.
• Familiarity with co-pay program adjudication systems and integration of patient support programs with retail pharmacy dispensing workflows.
• Understanding of retail pharmacy economics, including DIR fees, generic substitution incentives, and commercial drivers shaping dispensing decisions.

Responsibilities

• Drive pull-through execution at major national retail chains through account-specific plans addressing dispensing drivers such as system edits, formulary access, pharmacist awareness, affordability barriers, and co-pay adjudication.
• Lead regular business reviews with major chain pharmacy trade affairs and clinical pharmacy teams, presenting portfolio performance data and aligning joint pull-through initiatives.
• Manage and resolve system-level dispensing barriers, including co-pay card adjudication failures, pharmacy system formulary edits, patient-authorization support integration issues, and inventory availability gaps; escalate issues requiring contract-level action.
• Own corporate-level relationships and account strategy for regional retail chains, conducting enterprise joint business planning, closing access gaps, and developing pharmacy staff engagement programs.
• Build and maintain account-level performance dashboards tracking dispensing trends, co-pay utilization, formulary access status, and pharmacist engagement.
• Conduct regular pull-through performance reviews, diagnose root causes of performance gaps, and deploy targeted interventions.
• Provide Brand teams with retail channel intelligence, including competitive product placement, pharmacist sentiment, access barrier trends, and pull-through performance benchmarks.
• Partner with Payer Access to align retail pull-through investment with formulary access outcomes.

Benefits

• Annual bonus.
• Eligibility to participate in a share-based long-term incentive program, dependent on role level.
• Health care and other insurance benefits for employees and their families.
• Retirement benefits.
• Paid holidays.
• Vacation.
• Paid caregiver, parental, and medical leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager