Portfolio Manager

eCapital•Lenexa, KS

About The Position

The Portfolio Manager, Platinum Clients is responsible for strategic management, performance, and risk oversight of eCapital’s highest-value client relationships. The role leads a designated portfolio of Platinum clients, partnering with clients and internal stakeholders to optimize performance, manage risk proactively, strengthen retention, and identify growth opportunities. The Portfolio Manager serves as a trusted client advisor and internal advocate, balancing client experience with prudent risk management and engaging with executive-level client contacts. The position involves analyzing client financial performance, collateral, account trends, funding utilization, concentration exposure, dilution, collections, and other risk indicators; developing recommendations; leading risk discussions; and coordinating mitigation with Credit, Risk, Operations, Collections, and Account Management. It also includes leading client portfolio reviews, resolving complex escalations, conducting client visits, preparing executive-level reporting, maintaining compliance and documentation, and contributing to cross-functional and process-improvement initiatives. Success is measured by portfolio performance, risk mitigation, retention, revenue growth, operational effectiveness, and client partnerships.

Requirements

7+ years of experience in portfolio management, commercial finance, asset-based lending, factoring, commercial banking, credit risk, or related financial services.
Demonstrated experience managing complex, high-value client relationships.
Strong financial statement analysis, credit assessment, and risk management expertise.
Exceptional client relationship and consultative communication skills.
Proven ability to influence decisions and drive outcomes across multiple business functions.
Strong analytical, problem-solving, and strategic thinking abilities.
Ability to manage competing priorities in a fast-paced environment.
Experience presenting recommendations and portfolio updates to executive leadership.
Proficiency with eClipse, Power BI, Salesforce, Microsoft Office Suite, Teams, and related business systems.
Willingness and ability to travel approximately two to three times per quarter for client visits and business meetings.

Nice To Haves

Bachelor’s degree in Finance, Business Administration, Accounting, Economics, or a related field.

Responsibilities

Own a portfolio of Platinum clients and ensure portfolio health, profitability, compliance, and risk performance.
Review and analyze client financial performance, collateral quality, account trends, funding utilization, concentration exposure, dilution, collections activity, and other risk indicators.
Identify emerging risks and opportunities and develop strategic recommendations to support portfolio stability and growth.
Lead risk assessment discussions and collaborate with Credit, Risk, Operations, Collections, and Account Management on mitigation strategies.
Maintain accountability for watchlist accounts, remediation plans, and escalated portfolio concerns.
Recommend portfolio structure, credit exposure, reserve requirements, and risk management actions.
Develop and maintain relationships with executive-level client contacts and key decision-makers.
Provide clients with portfolio insights, strategic guidance, and recommendations in support of their business objectives.
Lead portfolio review meetings with clients and internal stakeholders.
Partner with Sales, Account Management, and Customer Service to strengthen client engagement, retention, and satisfaction.
Resolve complex client issues, concerns, and escalations in a timely and effective manner.
Identify opportunities to deepen client relationships and support business growth.
Conduct in-person client meetings, portfolio reviews, operational assessments, and relationship-building visits as appropriate.
Travel to client locations approximately two to three times per quarter for partnership development, due diligence reviews, and strategic account management.
Represent eCapital professionally during client visits and industry-related meetings.
Analyze portfolio trends, market conditions, client performance metrics, and operational data to identify risks and opportunities.
Prepare and present executive-level portfolio reviews and recommendations to senior leadership.
Use Power BI, eClipse, Salesforce, and other internal systems to inform portfolio management and decision-making.
Monitor portfolio concentrations, profitability, exposure levels, and performance trends, and provide actionable insights for growth, efficiency, and risk reduction.
Ensure portfolio activities comply with company policies, procedures, audit requirements, regulatory standards, and risk management frameworks.
Review account documentation, reporting, and client information for completeness and accuracy.
Maintain accurate records of portfolio reviews, client interactions, risk assessments, and action plans.
Support internal and external audit activities as required.
Collaborate with Credit, Risk, Operations, Collections, Customer Service, Account Management, and Executive Leadership.
Serve as a subject matter expert and resource for complex portfolio situations and client-related matters.
Contribute to process improvement initiatives and participate in special projects and strategic initiatives as assigned.
Perform other duties as assigned by direct, department, or division leadership.