Portfolio Manager

eCapital•Nashville, TN

About The Position

The Portfolio Manager, Platinum Clients is responsible for the strategic management, performance, and risk oversight of eCapital’s highest-value client relationships. The role leads a designated portfolio of Platinum clients, partnering with clients and internal stakeholders to optimize portfolio performance, proactively manage risk, strengthen retention, and identify growth opportunities. The Portfolio Manager serves as a trusted advisor to clients and an internal advocate for portfolio success, balancing strong client experience with prudent risk management. Success is measured by portfolio performance, risk mitigation, client retention, revenue growth, operational effectiveness, and the strength of client partnerships. The position involves managing complex financial situations, making sound business decisions, influencing outcomes across functions, and engaging directly with executive-level client contacts. It includes client visits approximately two to three times per quarter, executive-level portfolio reviews and recommendations, compliance and audit support, and collaboration across Credit, Risk, Operations, Collections, Customer Service, Account Management, Sales, and Executive Leadership.

Requirements

At least 7 years of experience in portfolio management, commercial finance, asset-based lending, factoring, commercial banking, credit risk, or related financial services.
Demonstrated experience managing complex, high-value client relationships.
Strong financial statement analysis, credit assessment, and risk management expertise.
Exceptional client relationship and consultative communication skills.
Ability to influence decisions and drive outcomes across multiple business functions.
Strong analytical, problem-solving, and strategic thinking abilities.
Ability to manage competing priorities in a fast-paced environment.
Experience presenting recommendations and portfolio updates to executive leadership.
Proficiency with eClipse, Power BI, Salesforce, Microsoft Office Suite, Teams, and related business systems.
Willingness and ability to travel approximately two to three times per quarter for client visits and business meetings.

Nice To Haves

Bachelor’s degree in Finance, Business Administration, Accounting, Economics, or a related field preferred.

Responsibilities

Own a portfolio of Platinum clients and oversee portfolio health, profitability, compliance, and risk performance.
Review and analyze client financial performance, collateral quality, account trends, funding utilization, concentration exposure, dilution, collections activity, and other risk indicators.
Identify emerging risks and opportunities and develop strategic recommendations to support portfolio stability and growth.
Lead risk assessment discussions and collaborate with Credit, Risk, Operations, Collections, and Account Management to implement mitigation strategies.
Maintain accountability for watchlist accounts, remediation plans, and escalated portfolio concerns.
Recommend portfolio structure, credit exposure, reserve requirements, and risk management actions.
Develop relationships with executive-level client contacts and key decision-makers; provide portfolio insights and strategic guidance.
Lead portfolio review meetings with clients and internal stakeholders.
Partner with Sales, Account Management, and Customer Service to strengthen client engagement, retention, and satisfaction.
Resolve complex client issues, concerns, and escalations in a timely and effective manner.
Identify opportunities to deepen client relationships and support business growth.
Conduct in-person client meetings, portfolio reviews, operational assessments, and relationship-building visits; travel to client locations approximately two to three times per quarter.
Represent eCapital professionally during client visits and industry-related meetings.
Analyze portfolio trends, market conditions, client performance metrics, and operational data to identify risks and opportunities.
Prepare and present executive-level portfolio reviews and recommendations to senior leadership.
Use Power BI, eClipse, Salesforce, and other internal systems to support portfolio decisions and strategies.
Monitor portfolio concentrations, profitability, exposure levels, and performance trends, and provide actionable insights for growth, efficiency, and risk reduction.
Ensure portfolio activities comply with company policies, procedures, audit requirements, regulatory standards, and risk management frameworks.
Review account documentation, reporting, and client information for completeness and accuracy; maintain accurate records of reviews, interactions, assessments, and action plans.
Support internal and external audit activities as required.
Collaborate with Credit, Risk, Operations, Collections, Customer Service, Account Management, and Executive Leadership.
Serve as a subject matter expert and resource for complex portfolio and client matters.
Contribute to process improvements and participate in special projects and strategic initiatives as assigned.
Perform other duties as assigned by direct, department, or division leadership.