Portfolio Manager

Quintasen Holdings, LLC•Holly Springs, NC

2d•Onsite

About The Position

The Multi-Site Community Manager/Portfolio Manager works with the Regional Operations Manager to oversee the operational aspects of an assigned residential community, including financial performance, resident satisfaction, staff supervision, and vendor coordination. The role is full time and in person, based at the Quinn Residences Raleigh HUB in Raleigh, North Carolina. It reports to the Regional Operations Manager and, under that manager’s direction, supervises on-site staff and outside contractors and vendors performing work on the property. The Portfolio Manager is responsible for the community’s day-to-day operations and financial performance, including budgeting, leasing, rent collection, occupancy, maintenance, resident services, staff management, marketing, vendor contracts, safety, and capital or renovation projects. The position also requires maintaining accurate operational and financial reporting, complying with company policies and applicable statutes, and providing strong customer service to residents, colleagues, and vendors.

Requirements

General knowledge of all aspects of property management.
At least 4 years of property management experience as a community manager.
Ability to learn and use computer software, including Yardi, Microsoft Outlook, Blue Moon, credit screening software, a revenue management system, Excel, and Word.
High school diploma.

Responsibilities

Oversee all on-site operations of the assigned community and work with the Regional Operations Manager to identify community goals and objectives.
Meet or exceed the annual budget regarding net operating income (NOI); develop yearly operating budgets and forecasts, and prepare and convey operational and financial data in a timely manner.
Develop sales and marketing plans, establish leasing goals, manage lease expirations, and implement strategies to maximize income and occupancy.
Analyze operational information and financial statements, identify trends and opportunities to increase NOI, recommend strategies and pricing changes, and prepare variance reports.
Monitor rent collection and reconciliation, follow applicable statutes, and file timely evictions for non-paying residents.
Show and lease homes, manage resident move-ins, and implement resident retention programs and service-request follow-ups.
Maintain knowledge of the community and competitors by evaluating market conditions and trends; ensure marketing materials and listings are accurate and up to date.
Ensure vacant homes are market ready and available for showing.
Design and oversee preventative maintenance, monitor service-request turnaround, and ensure maintenance staff responsiveness.
Ensure assigned company training is completed; create staffing schedules aligned with community needs; hire, train, evaluate, supervise, and conduct annual performance reviews for on-site associates.
Promote safe work practices and ensure safety programs are implemented and followed.
Participate in planned resident and company activities.
Complete incident reports for incidents that threaten people or property and notify the Regional Operations Manager; promptly report liability issues.
Negotiate service contracts and oversee capital, improvement, and renovation projects.
Maintain superior customer service relationships with residents, co-workers, and vendors.
Travel as needed for community locations, corporate meetings, and functions.
Perform other tasks assigned by the Regional Operations Manager or corporate personnel.
Promote and uphold company policies and procedures.