Portfolio Management Specialist (Collections)

National Funding • San Diego, CA

10d • Hybrid

About The Position

National Funding is hiring a Portfolio Management Specialist to manage an assigned portfolio of funded accounts and serve as a primary point of contact for customers after funding. Under general supervision, the role combines customer service, loan modifications, and collections. The specialist works closely with Sales, Accounting, and Litigation and reports to Portfolio Management leadership.

The position is based in a hybrid schedule with three days onsite and two days remote. Employees may select one of three Monday–Friday schedules: 7:00–3:30, 7:30–4:00, or 8:00–4:30. It is a non-exempt, hourly position paying $26.00–$28.00 per hour, annualized at $54,080–$58,240, and is eligible for additional incentives.

Requirements

• 1–3 years of experience in high-volume collections, loan servicing, or customer service.
• Strong verbal and written communication skills, a professional and empathetic phone presence, and the ability to de-escalate difficult conversations.
• Strong negotiation skills and the ability to balance customer needs with company objectives.
• Sound judgment, critical thinking, and the ability to synthesize information and draw conclusions.
• Integrity and discretion in handling confidential customer and financial information.
• Excellent organizational skills and attention to detail, including accurate and timely documentation.
• Ability to prioritize, meet daily deadlines, shift priorities quickly, and handle multiple assignments simultaneously.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.

Nice To Haves

• Experience in commercial lending, small business finance, or financial services.
• Experience with Salesforce or a similar CRM.
• Bilingual English/Spanish.

Responsibilities

• Serve as a primary point of contact for customer inquiries after funding, including balance and payoff requests and payment history.
• Respond promptly and professionally to inbound calls, emails, and texts; work assigned inbound email tasks and open activities so customer communications receive timely responses.
• Identify and escalate sensitive matters according to company procedures, including bankruptcy filings or threats, attorney representation, debt relief company involvement, and customer complaints.
• Communicate and follow up with Sales, Accounting, and Litigation regarding customer accounts in a timely manner.
• Manage loan modification requests from intake and information gathering through decisioning and setup within established guidelines.
• Manage an assigned portfolio of funded accounts across the company's brands and servicing systems.
• Work daily return payment cases within the required timeframe.
• Reduce delinquency on assigned accounts through outbound calls and texts, negotiating payment schedules, payment arrangements, and lump sums.
• Perform other duties as assigned.

Benefits

• Additional incentives, including bonus eligibility.
• 401(k) match.
• Health and welfare benefits.
• Employee events throughout the year, including Bring Your Child to Work Day, a family picnic, an annual party, and sporting events.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed