Portfolio Lead, Messaging

dentsu•USA - Remote - Colorado, CO

1d•$125,500 - $150,000•Remote

About The Position

Reporting to the SVP, Messaging Delivery Lead, the Portfolio Lead, Messaging provides guidance and leadership support to cross-functional digital marketing delivery teams. The role proactively identifies or clarifies challenges and recommends solutions. It leads daily program operations for a portfolio of accounts, including project scope, deliverables, resource and capacity planning, and client and project profitability. The Portfolio Lead works closely with discipline leads to assess quality control checks and process improvements, and is responsible for digital execution. In partnership with Director-level leadership, the role supports escalation management, primarily engaging day-to-day client contacts to resolve program issues and ensure delivery continuity. Success is measured through client and employee satisfaction, continued process improvement, project effectiveness, and profitability KPIs.

Requirements

6–8+ years of experience in marketing program/project management or technology, with a focus on digital marketing program delivery.
Demonstrated ability to collaborate across teams and contribute to the growth and development of peers and junior team members.
Exceptional written and verbal communication skills, including experience presenting to clients and cross-functional stakeholders.
Highly organized, with the ability to manage multiple priorities without sacrificing quality or accuracy.
Ability to bridge technical and non-technical audiences and translate complex requirements into clear, actionable direction for marketing and business partners.
Experience supporting or coordinating project or development teams across digital marketing programs.
Proven experience in client-facing or client management roles, including building and maintaining strong relationships and serving as a reliable day-to-day partner.
Bachelor’s degree required.
Extensive hands-on experience with one or more enterprise messaging platforms, including Salesforce Marketing Cloud/Next, Adobe Campaign/Journey Optimizer, or Braze required.
Willingness to travel up to 10–30% based on client and business needs.

Responsibilities

Provide guidance and leadership support to cross-functional digital marketing delivery teams.
Identify or clarify challenges proactively and recommend resolutions.
Lead daily program operations for a portfolio of accounts, including project scope, deliverables, resource and capacity planning, and client and project profitability.
Work with discipline leads to assess quality control checks and process improvements.
Lead digital execution.
Support escalation management in partnership with Director-level leadership.
Engage day-to-day client contacts to resolve program issues and ensure delivery continuity.
Contribute to outcomes measured by client satisfaction, employee satisfaction, process improvement, project effectiveness, and profitability KPIs.