Messaging Specialist-Intermediate

Cyberstar, LLC•, NM

23h•$100,000 - $115,000•Remote

About The Position

The Messaging Specialist - Intermediate provides technical expertise for the analysis, administration, and improvement of enterprise messaging services, including Microsoft 365 Exchange Online (GCC), mobile device management, and associated messaging systems. The role evaluates messaging requirements, recommends system enhancements and upgrades, develops approaches for system changes and migrations, resolves complex technical issues, and provides messaging expertise for enterprise projects. The position administers enterprise messaging and mobile device management services, supports SMTP relay infrastructure and messaging integrations, and monitors messaging operations for failures. It also develops technical documentation and user guidance, supports information requests involving searches of government email records, and prepares operational and technical status reports. The role is remote, with teleworking permitted, and may require travel. Chenega MIOS describes professional development opportunities, a supportive culture, well-being programs, and community-focused corporate citizenship. The posting mentions a broad range of benefits but does not specify individual benefits.

Requirements

Associate’s degree, MCSE in Exchange, or equivalent combination of education and experience.
At least 2 years of technical experience supporting or managing enterprise email systems.
Ability to obtain Public Trust.
Must successfully pass background and drug screening.
Ability to support technical documentation, reporting, and user support activities.
Ability to support technical projects, implementation efforts, testing, and related documentation.
Strong written and verbal communication skills.
Knowledge of enterprise messaging support and email administration practices.
Knowledge of Microsoft messaging environments and mobile device support concepts.
Knowledge of mailbox administration, messaging troubleshooting, and user support processes.
Skill in resolving messaging and mobile device issues in an enterprise environment.
Skill in preparing user instructions, reports, and operational documentation.
Ability to support multiple operational and project-based tasks and communicate effectively with users, technical staff, and management.
Working knowledge of Microsoft Office applications (Word, Excel, Access, and PowerPoint) and Outlook.
Ability to travel.
Interpersonal skills sufficient to communicate effectively, convince, influence, advise, and respond to questions from leadership, including senior decision makers.
Excellent written and oral communication skills.

Nice To Haves

Experience supporting mobile device management solutions such as MaaS360 or similar platforms.
Experience supporting email account administration, end-user messaging support, and issue resolution.
Experience supporting Microsoft 365 Exchange Online (GCC) or other enterprise Microsoft messaging environments.
Experience supporting mobile computing devices in a managed enterprise environment.
Familiarity with ticketing systems, escalation procedures, and customer support processes.
Experience supporting messaging migrations, platform updates, or mobile device initiatives.
Familiarity with email archiving, records searches, or enterprise messaging compliance support.
Relevant Microsoft, Exchange, mobile device management, or messaging certifications.
Ability to obtain and maintain required government suitability or clearance.

Responsibilities

Evaluate enterprise messaging architecture and requirements and recommend enhancements, upgrades, and configuration changes; develop technical recommendations, cost-benefit analyses, and project planning inputs.
Analyze messaging performance, failures, and recurring technical issues and recommend solutions to improve reliability and operational performance.
Develop technical approaches for messaging system updates and migrations, including maintenance, conversion, processes, and procedures.
Provide messaging technical expertise for OIT projects and environmental or application changes, assessing impacts and recommending technical approaches.
Develop and improve messaging procedures and process flows to support effective and consistent operations.
Administer enterprise messaging services, including Microsoft 365 Exchange Online (GCC), mailbox accounts, calendaring, message tracking, storage utilization, and associated services.
Analyze and resolve messaging issues and determine resolution or escalation for Tier I and Tier II problems that other support personnel cannot resolve.
Monitor enterprise messaging operations for failures affecting mail, calendaring, message tracking, and related services using tools such as Exchange Admin Center.
Administer and support mobile device management services, including accounts, registration, security, email, applications, documents, smartphones, and tablets.
Support SMTP relay infrastructure and messaging integrations with enterprise systems and email-enabled devices.
Develop and maintain technical documentation, procedures, process flows, user guidance, and training materials for messaging services and system changes.
Provide technical support for messaging-related information requests, including FOIA, Inspector General, and litigation requests involving searches of government email records.
Prepare operational and technical status reports covering completed work, outstanding activities, technical concerns, and recommendations for performance improvements or prevention of recurring issues.
Perform other duties as assigned.