REMOTE Portfolio Delivery Manager (Contract)

CapeTalent•Indian Harbour Beach, FL

2d•Remote

About The Position

The Portfolio Delivery Manager is the operational thread connecting demand to delivery inside Expert Excellence. Portfolio Delivery Manager's (PDM) translate committed business needs into coordinated delivery execution — managing the flow of learning content requests from intake through production, readiness, and delivery confirmation. PDMs receive demand from upstream partners — and coordinate across downstream delivery functions to ensure everything is ready on time and at quality. The downstream functions PDMs work with include Learning Solutions & Strategy (content and curriculum design), Delivery (facilitation and deployment), and Platform (the technology that hosts and delivers the learning). This is not a business relationship role and not a learning strategy role. It is a delivery coordination / project management role that ensures what gets committed upstream actually gets built, tracked, and delivered by the right downstream teams.

Requirements

Proven project or program management experience — PMP, Agile, Scrum, or equivalent demonstrated capability.
Experience coordinating across content design, delivery, and technology platform functions in a learning or content production environment.
Familiarity with supply chain governance, demand management, or capacity planning concepts.
Strong track record managing multiple concurrent workstreams with complex dependencies and cross-functional stakeholders.
Experience supporting or contributing to PMO platform transitions or tooling consolidation
Comfortable working in ambiguous, fast-moving environments where processes are still being built and improved.
Excellent written and verbal communication — able to translate operational complexity into clear status and stakeholder updates.
Proficient in Jira, Smartsheet, or equivalent project tracking tools.
Strong attention to detail and follow-through — nothing falls through the cracks.

Responsibilities

Manage incoming learning content requests through the established intake process — ensuring requests are complete, scoped, and properly documented before entering the delivery pipeline.
Partner with internal teams to clarify business requirements, confirm scope, and align on timelines before work is resourced.
Flag incomplete or unclear requests and drive resolution before they create downstream rework.
Coordinate across Learning Solutions & Strategy, Delivery, and Platform teams to ensure each function is resourced, aligned, and ready to execute on committed work with clear dates and deliverables.
Manage dependencies and sequencing across downstream functions — ensuring content design, delivery preparation, and platform readiness are progressing in parallel and not blocking each other.
Identify and escalate risks, blockers, and readiness gaps before they become delivery failures.
Confirm delivery readiness at key milestones and ensure the handoff from production to deployment is clean and complete.
Own the end-to-end tracking of active work requests from intake through delivery confirmation — maintaining accurate status, milestone, and dependency visibility across assigned portfolio areas.
Maintain accurate and current data in Jira, Smartsheet, and eventually the unified PMO platform so the portfolio view is always reliable.
Provide clear and timely status updates to the Portfolio Operations & Delivery lead and to upstream partners as needed.
Support the prioritization process by ensuring all active and incoming requests have the information needed to make sound prioritization decisions.
Surface capacity constraints, sequencing conflicts, and trade-off options to the Portfolio Operations & Delivery lead.
Communicate prioritization decisions back to ERCMs and LCPs clearly and in a timely way.
Operate within and actively improve the supply chain governance framework — identifying gaps, inconsistencies, and opportunities to make the process cleaner and more reliable.
Document learnings, recurring issues, and process improvements and bring them to the Portfolio Operations & Delivery lead and the Business Process function.
Support the transition to the unified PMO platform — contributing to requirements, testing, and adoption.