Porter (Part-Time)

Tailwind Group, Inc.•Ames, IA

2d•$13 - $15•Onsite

About The Position

The Porter is primarily responsible for maintaining the upkeep and appearance of The Quarters Ames, a resort-style student housing community in Ames, Iowa, serving students attending Iowa State University. The role involves cleaning interior and exterior common areas, maintaining property standards and curb appeal, and providing excellent customer service to residents, prospects, vendors, officials, and community members. The position supports the maintenance team with basic repairs and contributes to annual turnover and make-ready work. This is a part-time, fully onsite position with a variable schedule of no more than 29.5 hours per week. Rotating nights and weekends are required and may vary according to property needs. Extended hours, including nights and weekends, may be needed during the turnover period. Compensation is $13.00–$15.00 per hour, with bonus potential.

Requirements

One or more years of experience in a janitorial or custodial role.
Exceptional customer service and communication skills.
Attention to detail and commitment to quality work.
Ability to work independently and as part of a team.
High level of integrity and professionalism.
Ability to pass a criminal background check.
Ability to bend, kneel, stoop, reach, stand, and remain physically active for extended periods.
Ability to lift up to 50 pounds.
Ability to work in hot, cold, and wet environments.
Ability to work extended hours during turnover, including nights and weekends.
Ability to work a variable schedule with rotating nights and weekends.
Ability to work fully onsite with daily in-person presence.

Nice To Haves

Experience working in a customer service-oriented environment.

Responsibilities

Provide excellent customer service to residents, prospects, vendors, officials, and community members.
Conduct daily property walks with the maintenance team to identify improvements and clean the grounds.
Maintain property curb appeal and keep common areas clean, swept, dusted, and well maintained.
Clean common areas, including the clubhouse, model unit, pool area, dumpster or compactors, walkways, hallways, breezeways, stairways, parking areas, and roadways.
Sweep and remove debris from curbs, parking areas, walkways, and stairways.
Remove trash and debris from common areas and grounds daily.
Clean the pool and spa according to manufacturer specifications and code requirements.
Complete assigned trash-out work in vacated units, including removing and disposing of abandoned furniture, trash, and other items.
Support the maintenance team with basic repairs to apartment units and common areas.
Support annual turnover and make-ready activities.
Meet company standards for cleanliness, upkeep, and resident service.
Attend regularly scheduled team and one-to-one meetings to stay current on property operations.
Maintain a professional appearance and follow the company dress code.