Porter (Part-Time)

Tailwind Group•Ames, IA

1d•Onsite

About The Position

Tailwind Group is hiring a part-time Porter for The Quarters Ames, a resort-style student housing community in Ames, Iowa, serving students attending Iowa State University. The 195-unit, 518-bed community includes 2- and 3-bedroom units and amenities such as a swimming pool with hot tub, fitness center, and golf simulator. The Porter is primarily responsible for maintaining the property's upkeep and appearance by cleaning interior and exterior common areas and ensuring property standards are met. The role requires pride in the property's appearance, excellent customer service, and recognition of the position's importance to property operations and reputation. This is a fully in-person position with a variable schedule not exceeding 29.5 hours per week. Rotating nights and weekends are required, and schedules may vary based on property needs. The role may require extended hours during the turnover period, including nights and weekends. Compensation is $13.00–$15.00 per hour, plus bonus potential. Final offers depend on factors including education, skills, experience, and location. The position is not eligible for visa sponsorship.

Requirements

At least one year of experience in a janitorial or custodial role.
Exceptional customer service and communication skills.
Attention to detail and commitment to quality work.
Ability to work independently and as part of a team.
High level of integrity and professionalism.
Ability to pass a criminal background check.
Ability to bend, kneel, stoop, reach, stand, and remain physically active for extended periods.
Ability to lift up to 50 pounds.
Ability to work in hot, cold, and wet environments.
Ability to work extended hours during the turnover period, including nights and weekends.
Ability to work rotating nights and weekends as required by property needs.
Ability to be onsite daily; the position is fully in person.

Nice To Haves

Experience working in a customer service-oriented environment.

Responsibilities

Provide excellent customer service to residents, prospects, vendors, officials, and community members.
Conduct daily property walks with the maintenance team to identify improvements and clean grounds, maintaining curb appeal.
Clean, sweep, dust, and maintain property common areas, including the clubhouse, model unit, pool area, dumpsters or compactors, walkways, hallways, breezeways, stairways, parking areas, and roadways.
Sweep and remove debris from curbs, parking areas, walkways, and stairways.
Remove trash and debris from common areas and grounds daily.
Clean the pool and spa according to manufacturer specifications and code compliance.
Perform assigned trash-out duties in vacated units, including removing and disposing of abandoned furniture, trash, and other items.
Support the maintenance team with basic repairs to apartment units and common areas.
Support the property's annual turnover and make-ready process.
Meet company standards for cleanliness, upkeep, and resident service.
Attend regularly scheduled team and one-on-one meetings to stay informed about property operations.
Maintain a professional appearance and adhere to the company dress code.