Porter - Pinnacle at Symphony Garage Nashville, TN.

Towne Park•Nashville, TN

3d•Onsite

About The Position

The Porter is responsible for the overall basic general cleaning of the common garage area while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Porter is also responsible for the basic and general upkeep of the garage facility equipment and common area waste receptacles as well as assisting with any type of customer issue in the parking area including lock-outs, flat tires, battery jump and lost vehicle assistance.

Requirements

High school diploma or general education degree (GED).
Must be at least 18 years of age.
Must be able to pass a criminal background check and drug screen.
One to three months related experience and/or training without a Diploma or GED; OR equivalent combination of education and experience.
Must be able to read and write Standard English language.
Must be able to read and comprehend simple instructions, short correspondence and memos.
Must be able to write simple correspondence.
Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization.
Ability to understand 24 hour and military time systems.
Ability to understand rates applicable to time passed.

Nice To Haves

Customer service experience preferred.

Responsibilities

Cleanliness check each shift of all guest entrances/elevator landings in the entire garage, including emptying ash urns and trash receptacles, and sweeping litter.
Use a mop or power washer to eliminate stains in common areas, and wipe down signage, wayfinding material, and pay stations.
Maintain general cleaning of the garage using a mobile garbage can, broom, and dustpan to remove debris from all areas, including around vehicles. Power wash pillars and columns as needed.
Wipe down signage and wayfinding materials at garage entrances and exits, and clean equipment like gates, gate arms, and card reading equipment.
Empty returned guest key receptacles and return them to the MOD. Power wash garage entrances and exits as needed.
Assist guests with directions and other inquiries, providing information about the surrounding area and attractions.
Protect guest confidentiality in accordance with HIPPA requirements and maintain the security of customer financial and identifying information.