Porter - Pinnacle at Symphony Garage Nashville, TN.

Towne Park•Nashville, TN

4d•Onsite

About The Position

The Porter is responsible for the overall basic general cleaning of the common garage area while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Porter is also responsible for the basic and general upkeep of the garage facility equipment and common area waste receptacles as well as assisting with any type of customer issue in the parking area including lock-outs, flat tires, battery jump and lost vehicle assistance.

Requirements

High school diploma or general education degree (GED).
Must be at least 18 years of age.
Must be able to pass a criminal background check and drug screen.
One to three months related experience and/or training without a Diploma or GED; OR equivalent combination of education and experience.
Must be able to read and write Standard English language.
Must be able to read and comprehend simple instructions, short correspondence and memos.
Must be able to write simple correspondence.
Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization.
Ability to understand 24 hour and military time systems.
Ability to understand rates applicable to time passed.

Nice To Haves

Customer service experience preferred.

Responsibilities

Cleanliness check each shift of all guest entrances/elevator landings in the entire garage, including emptying ash urns daily and trash receptacles at ½ full or higher and sweeping all litter and cigarette butts in the common landing area.
Use a mop or power washer to eliminate any stains in the common area resulting from liquid spills. Wipe all signage and way finding material in the common area with the appropriate cleaning solutions and cloth, including all pay on foot stations.
Maintain a general cleaning of the garage with the use of a mobile garbage can, broom and dustpan, including all areas around and between vehicles of any debris. Use a paint safe solution or power washer to eliminate any stains from all pillars and columns throughout the garage.
Wipe all signage and way finding materials located at all garage vehicular entrances and exits with the appropriate cleaning solutions and cloth. Wipe all equipment including gates, gate arms, card reading equipment and all attached signage with appropriate cleaning materials and cloth.
Empty all returned guest key receptacles at each of the garage exits and return to the Towne Park MOD for return to the appropriate facility. Power wash any areas of the garage entrances and exits that need additional attention from the regularly scheduled maintenance.
Assist guests with directions and all other inquiries. Stand while serving guests. Provide information about the surrounding area as well as main attractions to guests as needed.
Protect guest confidentiality in accordance with HIPPA requirements. Maintain the security of customer financial and identifying information.