Portal Specialist

BrightSpring Health Services•Denver, CO

About The Position

The Portal Specialist is responsible for the timely and accurate retrieval of new referrals from assigned hospital and health-system portals to support Amerita’s intake workflow. The role ensures referral information is captured, entered, and communicated efficiently to downstream teams, helping reduce delays in onboarding patients for home infusion services. Portal Specialists serve as a liaison between hospital case managers and Amerita, supporting communication, referral accuracy, and service levels across markets. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. CST. The position has no supervisory responsibility and requires 0–25% travel. It involves frequent sitting, standing, walking, and keyboard use, and occasional bending, reaching, and climbing stairs or ladders. The role requires the ability to push, pull, lift, and carry 1–10 pounds. Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company providing complex pharmaceutical products and clinical services to patients outside the hospital. Its vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider.

Requirements

High school diploma or equivalent required.
Strong attention to detail and accuracy in data entry.
Ability to manage multiple screens, portals, and tasks simultaneously.
Excellent written and electronic communication skills.
Understanding of healthcare terminology, insurance benefits, and basic authorization concepts.
Ability to work in a fast-paced environment and meet turnaround time expectations.
Customer-service orientation when interacting with hospital case managers and internal teams.
Proficiency in Microsoft Office and ability to quickly learn new technology platforms.
Ability to push, pull, lift, and carry 1–10 pounds.

Nice To Haves

Associate degree preferred.
One year of relevant experience in home infusion, specialty pharmacy, a medical office, hospital liaison work, or intake preferred.
Experience with electronic medical record (EMR) systems, intake systems, or case-management portals strongly preferred.
CPR+ experience is a plus.

Responsibilities

Retrieve, review, and process new referrals from assigned hospital portals in a timely manner.
Monitor multiple portals concurrently to minimize missed or delayed referrals.
Create initial (“skeleton”) patient charts within CPR+ to facilitate downstream processing.
Communicate within hospital and case-management portals as needed, depending on the market.
Relay benefit investigation outcomes, authorization status, and estimated delivery timelines to referral sources.
Collaborate with internal Intake, BI, Authorization, Pharmacy, and Nursing teams as needed.
Support standardized turnaround times for referral processing.
Identify delays, missing documentation, or portal issues and escalate promptly.
Maintain accurate, compliant documentation in CPR+ and related systems.