PCS Portal Specialist

Chenega Corporation • Chantilly, VA

1d

About The Position

The Permanent Change of Station (PCS) Office, part of the Bureau of Administration, manages relocation services for approximately 7,000 Department of State personnel annually. In collaboration with DT, the Bureau is launching MoveUSA, a modernization initiative to create a mobile-first, AI-enabled, data-integrated platform that replaces legacy systems and supports every step of the PCS lifecycle, from assignment notification through post-arrival settlement and claims processing.

The PCS Portal Specialist will work directly with software vendors, implementation teams, and Department stakeholders to define and refine requirements for a modern travel management system. The role combines PCS operations expertise with dashboard and data architecture development, workflow analysis, user-centered design, prototyping, and project management support. The specialist will also help explore AI and machine-learning applications for automating processes and improving PCS data processing.

Requirements

• High school diploma or equivalent.
• Expertise in the Department of State PCS Portal, PCS Claims, and PCS process.
• Basic understanding of passport and visa processes, including which resources to contact for process assistance.
• General understanding of Department of State shipping entitlements and shipping travel basics.
• Experience with Travel Authorizations and addressing errors in the process.
• Experience interpreting policy and effectively communicating it to others.
• Active Secret security clearance required; must obtain and maintain a Secret clearance.
• Successfully pass background and drug screening.
• Interest or experience designing user interfaces for complex applications such as enterprise tools, dashboards, or workflows.
• Working knowledge of UX or human-centered design.
• Ability to create prototypes, from low-fidelity sketches to interactive, clickable flows.
• Collaborative mindset and communication skills to present work to stakeholders and incorporate their input.
• Familiarity with design and prototyping tools, such as Figma or AI-assisted prototyping tools.

Nice To Haves

• PCS move experience as a former Department of State Foreign Service Officer or current/former Eligible Family Member (EFM).
• Experience with U.S. Government rules and policy in shipping, travel, claims, or other PCS-relevant areas.
• Comfort or strong curiosity using AI tools to accelerate prototyping and explore design directions quickly.

Responsibilities

• Lead the development of modern dashboard models and data architectures using AI tools and predictive analytics to visualize complex operational data.
• Lead requirements gathering for new PCS travel management systems, working with users, technical teams, and vendors to translate operational needs into functional specifications.
• Collaborate on AI integration by exploring how artificial intelligence and machine learning can automate processes and enhance data processing in PCS workflows.
• Serve as a bridge between the PCS Office and technology partners, ensuring operational expertise informs system design.
• Analyze current workflows to identify pain points and opportunities for improvement in managing relocations, travel orders, lodging, and allowances.
• Support project management activities, including documentation, timelines, stakeholder coordination, and risk analysis.
• Create prototypes that bring requirements to life, from low-fidelity sketches to interactive, clickable flows, and present work to stakeholders while incorporating their input.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED