Portal Functional Consultant

Sylogist

1d•Remote

About The Position

Sylogist is seeking an experienced, client-facing Functional Consultant to support portal implementations within SylogistGov’s Victim Services Suite. The consultant will lead portal discovery, document customer requirements, develop wireframes, and define CRM mapping. The role also reviews portal builds, supports user acceptance testing, and works with the broader implementation team to ensure portal functionality meets customer needs. The position is part of the growing VSS team at a purpose-driven SaaS company serving nonprofit, government, and education customers. Sylogist describes itself as inclusive and remote-first, and emphasizes meaningful work, work-life balance, and employee growth.

Requirements

At least 5 years of relevant experience in functional consulting or business analysis.
Must be a U.S. citizen and able to pass an FBI background check, as required by customers.
Strong client-facing experience, including gathering and documenting business and functional requirements.
Experience developing user stories and wireframes.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills, particularly in customer interactions and requirements documentation.
Ability to collaborate effectively with technical teams and manage multiple priorities.

Nice To Haves

Experience with Microsoft Dynamics 365 CRM.
Experience with victim services, Department of Corrections, jail management systems, or other government software implementations.
Familiarity with data exchanges involving jail management systems, court systems, or other criminal justice systems.
Experience supporting data migration activities.
Familiarity with Azure DevOps and Agile methodologies.

Responsibilities

Lead client-facing portal discovery sessions and gather portal-specific requirements.
Document portal requirements and develop wireframes based on customer needs.
Collaborate with the CRM Functional Consultant on user stories and acceptance criteria, including adding portal wireframe snapshots to user stories in Azure DevOps.
Document CRM mapping for the portal.
Work with Portal Developers, CRM Functional Consultants, Project Managers, and other implementation team members throughout delivery.
Review portal builds to ensure functionality aligns with documented requirements and wireframes.
Support portal user acceptance testing, including reviewing functionality and retesting portal defects.
Validate that the portal meets customer business requirements.
Maintain accurate and up-to-date portal documentation throughout implementation.