Porsche Pro-Product Specialist at Murgado Motor Werks

Murgado Automotive Group•Barrington, RI

6d•Onsite

About The Position

Porsche Barrington, part of the Murgado Automotive Group, is seeking a passionate Porsche Pro/Product Specialist. This role involves greeting showroom customers, ensuring a high level of hospitality, and providing detailed information about vehicle features and options to clients. The specialist will also manage customer contact, track market conditions, and attend sales meetings.

Requirements

High school diploma or general education degree (GED) required.
One to three months related experience and/or training; or equivalent combination of education and experience.
Must have a clean driving record.
Must have positive, solutions-based communication skills.
Strong project management and hospitality skills.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to speak effectively before groups of customers or employees of organization.

Nice To Haves

Passionate about cars, especially the Porsche brand.

Responsibilities

Greets customers and prepares them for appointments with Client Advisors.
Advises customers on vehicle features, benefits, functionality, and information.
Ensures customers understand vehicle operating features, warranty, and paperwork.
Stays informed of current vehicle inventory and location.
Contacts customers through CRM to schedule encore deliveries.
Tracks changing vehicle market conditions and incentives.
Attends sales meetings and special events as scheduled.
Is familiar with departmental sales objectives.
Records all lot traffic (name, email, and phone number).
Performs on-site and remote New and Certified Pre-Owned Deliveries and second delivery/demonstration (encore).
Performs a personalized welcome email and phone call within three days of New or CPO vehicle purchase to each customer, with a goal of scheduling an encore delivery.
Escalates customer inquiries and pending items to appropriate Sales and Management staff.
Maintains daily, weekly, and monthly goals corresponding to the objectives of the dealership.
Keeps current with Motor Werks and factory advertising campaigns.
Greets and assists customers on the showroom floor if necessary.
Works directly with the management team to understand and meet showroom needs.
Performs other duties as requested, directed, and assigned.