Porsche Pro-Product Specialist at Murgado Motor Werks

Murgado Automotive Group•Barrington, IL

7d•$18 - $20•Onsite

About The Position

Porsche Barrington, part of the Murgado Automotive Group, is seeking a passionate Porsche Pro/Product Specialist. This role involves greeting showroom customers, preparing them for appointments with Client Advisors, and maintaining a high level of customer contact and hospitality. The specialist will provide information on vehicle features and options to customers, ensuring they understand operating features, warranty, and paperwork. The position also requires staying informed about vehicle inventory, market conditions, and incentives, as well as performing new and CPO vehicle deliveries and follow-up calls.

Requirements

High school diploma or general education degree (GED) required; or one to three months related experience and/or training; or equivalent combination of education and experience
Must have a clean driving record
Must have positive, solutions-based communication skills
Strong project management and hospitality skills
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to speak effectively before groups of customers or employees of organization

Nice To Haves

Passionate about cars and especially the Porsche brand

Responsibilities

Greets customers and prepares appointments with Client Advisors.
Advises customers on vehicle features, benefits, functionality, and information.
Ensures that each customer understands the vehicle's operating features, warranty, and paperwork.
Stays informed of current vehicle inventory and location.
Contacts customers through CRM to schedule encore deliveries.
Tracks changing vehicle market conditions and incentives.
Attends sales meetings and special events as scheduled.
Is familiar with departmental sales objectives.
Records all lot traffic – name, email, and phone number.
Performing on-site and remote, when applicable, New and Certified Pre-Owned Deliveries and second delivery/demonstration (encore).
Performing a personalized welcome email and phone call within three days of New or CPO vehicle purchase to each customer, with a goal of scheduling an encore delivery.
Escalating customer inquiries and pending items to appropriate Sales and Management staff.
Maintaining daily, weekly, and monthly goals corresponding to the objectives of the dealership.
Keeping current with Motor Werks and factory advertising campaigns.
Greeting and assisting customers on the showroom floor if necessary.
Work directly with management team to understand the needs of contribution to the showroom and adapt to meet those needs.
Performing other duties as requested, directed, and assigned.