AmeriCorps Member – Population Health Patient Engagement Specialist

Moses / Weitzman Health System•Middletown, CT

55d

About The Position

The Population Health Patient Engagement Specialist is an AmeriCorps member role supporting the Population Health Department at Community Health Center, Inc. sites in Middletown and New London. Through CHC’s Healthy Communities program, the member promotes access to healthcare and support services through community outreach, education, patient engagement, and referrals to community-based assistance. The program also identifies community needs and supports strategic plans to address them. The service term runs from October 5, 2026, through August 27, 2027. Members serve a minimum of 36–40 hours per week and complete 1,700 hours during the service year. The role is not a staff or volunteer position. Compensation includes a $25,000 stipend paid biweekly and an education award of $7,395 upon successful completion of the service term.

Requirements

High school diploma or equivalent.
Proficiency in Microsoft Office and internet-related applications.
Excellent time-management and organizational skills.
Excellent oral and written communication skills.
Demonstrated ability to problem-solve and remain calm during a crisis.
Successful clearance of all required criminal history checks (NSCHC).
Ability to travel between CHC sites and within the state.
Positive attitude and high energy; enjoys working with people and communicates naturally.
Strong attention to detail and ability to stay organized.
Strong interest in data, health policy, or public health.
Ability to thrive in a fast-paced environment, take initiative, and work independently as well as on a team.

Nice To Haves

Associate’s degree in public health, social work, or a related field.
Bilingual Spanish/English.
Experience with and/or understanding of data analysis.
Understanding of complex issues affecting patients and barriers to their care.

Responsibilities

Conduct monthly patient health education workshops, monitor participant completion of pre- and post-surveys, and enter workshop and survey data.
Track and document completed patient engagement activities in patients’ electronic health records.
Administer and collect PRAPARE surveys from existing patients who are lost to follow-up and connect patients with services when needed.
Review and analyze PRAPARE data to develop presentations and inform strategies for improving patient access to care.
Develop and implement strategies to help patients return to care.
Provide care coordination to patients identified through chart reviews and telephone encounters as not having been seen for 12 months or as unresponsive to CHC automated appointment text messages.
Reach out to patients with the greatest number of open care gaps that have not been addressed through population health campaigns, including text campaigns and mailings, and individual engagement such as phone calls.
Support collection and reporting of population health quality-measure data, including ER discharges related to substance use disorder and patients who are high ER users.
Create promotional patient education and engagement materials, including letters and postcards.
Research and collaborate with CHC departments to compile and develop a sustainable centralized resource list addressing barriers to patient access to services.
Conduct outreach at health fairs and with external community partners to provide preventive-screening information and promote wellness visits and person-centered care for chronic diseases.
Assist with special events encouraging completion of preventive screenings, including depression, cervical cancer, breast cancer, and SDOH screenings.
Participate in Performance Improvement Committee meetings and help monitor follow-up on action items related to educating staff about patient engagement data and strategies.
Participate in statewide and local activities that promote awareness of health and health services.