Pool Server

THE RANCH AT LAGUNA BEACH•Laguna Beach, CA

5d•$17 - $17•Onsite

About The Position

Serve food and beverage items to hotel guests in a friendly, enthusiastic, professional, and timely manner according to the Ranch LB standards.

Requirements

High school or equivalent education required.
One-year experience as food server required.
Customer service experience preferred.
Must be of minimum age to serve alcohol.
All team members must maintain a neat, clean and well-groomed appearance per The Ranch standards.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Knowledge of appropriate table settings and service ware.
Ensure guest comfort and safety throughout their stay.
Must possess basic computational ability.
Must possess basic computer skills.
Ability to describe all menu items and methods of preparation and to use suggestive selling techniques to encourage the guests to choose items that are house specialties.
Ability to notify management of any inappropriate behavior from the guest such as intoxication.
Excellent customer service skills, ability to organize and prioritize work, solve problems and make rational decisions.
Must be able to work in extreme temperatures like freezers (-10°F) and kitchens (100°F), possibly for one hour or more.
Must be able to work in extreme weather conditions including extreme cold and heat, wind and rain, etc.
Must be able to stand and exert well-paced mobility for up to 8 hours in length.
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift up to 30 lbs. on a regular and continuing basis.
Must be able to push and pull carts and equipment weighing up to 250 lbs., occasionally.
Must be able to exert well-paced ability in limited space.
Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Regular attendance is essential to the successful performance of this position.
Due to the fluctuation in business levels in the hospitality industry, team members may be required to work varying schedules to reflect the business needs of The Ranch.
In addition, attendance is required at all scheduled training sessions and meetings.
Upon employment, all team members are required to fully comply with company rules and regulations for the safe and effective operation of The Ranch’s facilities.
Team members who violate The Ranch rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Nice To Haves

Customer service experience preferred.

Responsibilities

Greet all guests according to FORBES and Ranch LB standards.
Take food and beverage orders using suggestive selling techniques.
Clear area during service and provide clean set ups.
Ensure minors and intoxicated guests are not served alcoholic beverages.
Check IDs for all guests who appear under the age of 30.
Ensure guests in the pool are staying at the hotel.
Control guest checks and secure proper payment.
Ensure station and table set-ups are complete.
Clean menus, silverware and napkin rolling as needed.
Assist with food running.
Stock and re-stock food and beverage items as needed.
Maintain proper condition and cleanliness of the pool areas and servicing equipment.
Retrieve guests’ towels after each use and take them to laundry room when the towel bin is full.
Restock, maintain and ensure that pool towel caddies are always full.
Perform various side duties assigned by the Outlet Supervisor and Manager.
Assist in moving chairs and umbrellas as needed.
Inform supervisor of any problems or complaints.
Additional duties as necessary and assigned.