Pool Recreation Supervisor
About The Position
Hilton Grand Vacations is seeking a Pool Recreation Supervisor for the Cancun Resort Las Vegas team. The supervisor oversees daily operations of the resort’s aquatic and recreation areas, ensuring a safe, efficient, and guest-focused environment. The role leads and develops the Lifeguard team, manages scheduling and training, supports safety and compliance initiatives, and partners with the Director of Security to deliver exceptional guest experiences while maintaining high operational standards. The resort has 446 units, including villas and penthouse suites, along with a cascading waterfall, four water slides, a swimming pool, a poolside café, and spa services. The position requires outdoor work in varying weather conditions and the ability to perform physical tasks related to aquatic operations and emergency response.
Requirements
- High school diploma or GED.
- At least three years of lifeguard experience in a high-volume aquatic environment.
- At least one year of supervisory or leadership experience.
- Current Lifeguard Certification from a recognized organization.
- Current CPR/AED and First Aid certifications.
- Strong knowledge of aquatic safety procedures and emergency response protocols.
- Excellent leadership, communication, and organizational skills.
- Ability to manage multiple priorities in a fast-paced resort environment.
- Proficiency with scheduling and workforce management systems.
Nice To Haves
- Associate's or Bachelor's degree in Recreation Management, Hospitality Management, Criminal Justice, or a related field.
- Experience working in a large resort, hotel, water park, or casino environment.
- Lifeguard Instructor or Lifeguard Supervisor certification.
- Experience developing and conducting training programs.
Responsibilities
- Lead, coach, and develop Lead Lifeguards and Lifeguards to deliver exceptional guest experiences and maintain safety standards.
- Manage staffing schedules, shift assignments, break coverage, and daily operational planning.
- Facilitate onboarding, training, drills, and ongoing development programs for aquatic and recreation team members.
- Ensure compliance with company policies, local regulations, health codes, and aquatic safety standards.
- Oversee daily pool and recreation operations to provide a safe, efficient, and enjoyable environment for guests.
- Conduct routine inspections of pools, recreation areas, equipment, and safety systems, addressing concerns as needed.
- Respond to and coordinate emergency situations, including aquatic incidents, medical emergencies, and guest-related issues.
- Maintain accurate records of certifications, inspections, training completion, and compliance requirements.
- Partner with Security, Facilities, and Guest Services teams to support safe and seamless resort operations.
- Support Lead Lifeguards in resolving operational challenges, team member concerns, and guest service opportunities.
- Monitor staffing effectiveness and adjust resources based on occupancy, weather conditions, and business needs.
- Investigate guest concerns and implement solutions to enhance satisfaction and service delivery.
- Assist with developing and implementing department policies, procedures, and safety initiatives.
- Perform additional responsibilities as assigned.
Benefits
- Medical, dental, and vision health care options with Day 1 eligibility.
- Recognition programs and rewards.
- Travel discounts program.
- Paid vacation and paid sick days.
- Employee Assistance Program supporting physical and mental wellbeing.
- 401(k) program with company match.
- Tuition reimbursement programs.
- Employee stock purchase program.
- Learning and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
