Pool Manager

The Standard Spa, Miami Beach•Miami Beach, FL

39d•Onsite

About The Position

The Pool Manager oversees daily operations at The Standard Spa, Miami Beach pool, the heart of our social scene and the epicenter of our anything-but-standard experience. This role ensures seamless service, a vibrant yet relaxed atmosphere, and a consistent reflection of The Standard’s brand values: hospitality, creativity, and community. The Pool Manager leads and supports the pool team servers, attendants, and bartenders, to create unforgettable guest moments while maintaining operational excellence, compliance, and profitability.

Requirements

Minimum 2 years of experience in a management or supervisory role within hospitality, preferably in pool, resort, or high-volume F&B environments.
Strong leadership, organizational, and communication skills.
Passion for hospitality, service excellence, and team development.
Proficiency with POS and scheduling systems (e.g., Micros, SevenRooms, Paycom).
Flexible availability, including weekends and holidays.
Ability to work outdoors in varying weather conditions.
Valid Food Handler and Responsible Vendor (Alcohol) certifications preferred.
Must be able to stand or walk for extended periods.
Ability to lift up to 50 lbs, bend, reach, and perform light physical tasks as required.
Comfortable working in outdoor environments including heat, sun exposure, and humidity.

Responsibilities

Oversee all daily operations of the pool area, ensuring exceptional guest experiences and adherence to service standards.
Maintain strong presence on the floor, leading by example and ensuring smooth coordination between service, bar, and culinary teams.
Monitor guest flow / seating to optimize guest satisfaction and revenue.
Partner with the F&B Director and Executive Chef to maintain menu quality, efficiency, and service consistency.
Ensure compliance with health, safety, and sanitation standards.
Manage and monitor inventory, ordering, and cost controls for all pool F&B operations.
Lead, coach, and develop team members, fostering a positive, supportive, and “Standard” culture.
Ensure all team members receive proper onboarding and continuous training in service standards, safety, and product knowledge.
Handle scheduling, attendance, and performance reviews; address performance or conduct issues promptly and fairly.
Be the face of the pool, engage with guests, build relationships, and ensure every visit feels personalized and memorable.
Resolve guest concerns promptly with empathy and creative problem-solving.
Anticipate guest needs and continuously look for ways to enhance the pool experience.