Pool Gate Guard

DRIFTWOOD HOSPITALITY MANAGEMENT•Osage Beach, MO

7d•Onsite

About The Position

Join the team and love your job! The team at Margaritaville Lake Resort is here to create and deliver fun and escapism for our guests, and that means knowing they are in safe hands with our entire team. With good pay, extensive benefits and a family atmosphere, we are looking for a team member who can confidently communicate with all kinds of people and can apply their excellent problem solving skills to all kinds of situations. As a Pool Gate Guard at our outdoor pools, you will be one of the first friendly faces our guests encounter when arriving to enjoy their poolside experience. This role is essential to creating a safe, welcoming, and enjoyable environment for guests while supporting resort policies that help our team work comfortably and safely. Gate Attendants may work outdoors in a variety of weather conditions and are expected to maintain a positive, guest‑focused attitude at all times.

Requirements

Must be at least 18 years of age
Friendly, approachable, and service‑oriented demeanor
Strong communication and customer service skills
Ability to remain calm and professional in a fast‑paced environment
Dependable and punctual with a strong sense of responsibility
Ability to follow safety guidelines and resort policies consistently
Must demonstrate comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
Ability to accurately report information as needed to managers/security department
Conducts him\herself, acts and dresses professionally at all times.
Understands and communicates the Margaritaville Lake Resort Mission to Create and Deliver Fun and Escapism to all guests.
Actively listens to others.
Must be able to tolerate hot weather and able to work on feet for long periods of time.
Minimum lifting and pulling of 30 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.

Responsibilities

Greet guests warmly and assist with pool entry in a courteous and professional manner
Monitor guest access and ensure pool rules and resort policies are followed
Control access to the area to include, searching large bags for any outside alcohol that is not permitted beyond the gate entrances. These include, Lakeside Deck pool (main pool) and/or LandShark Bar and Grill’s pool.
Promote a safe and enjoyable environment for guests of all ages
Communicate clearly and respectfully with guests regarding pool guidelines
Respond promptly to guest questions or concerns and escalate issues when appropriate
Work closely with lifeguards and other resort team members to support daily operations
Maintain awareness of weather conditions and follow safety protocols as needed