Gate / Pool Attendant
Concord Hospitality Enterprises•League City, TX
•Onsite
About The Position
Concord Hospitality is seeking a friendly and proactive Gate / Pool Attendant to provide outstanding guest service. This role often serves as the first or last point of contact for guests, setting the tone for their experience.
Requirements
- Friendly and proactive demeanor
- Ability to provide outstanding guest service
- Ability to clearly communicate pool rules and hours of operation
- Ability to monitor pool area activity and ensure compliance with regulations
- Ability to deny entry to unauthorized individuals calmly, respectfully, and consistently
- Ability to respond appropriately to guest concerns, complaints, or disputes
- Ability to follow emergency procedures
Nice To Haves
- Experience in a guest service role
- Experience in a security or access control role
Responsibilities
- Greet guests and verify pool access eligibility for hotel guests and authorized marina boat owners
- Enforce property access policies by checking wristbands, marina credentials, or approved guest lists
- Provide friendly, professional guest service while clearly communicating pool rules and hours of operation
- Monitor pool area activity to ensure compliance with hotel and safety regulations
- Coordinate with pool bar staff to support smooth guest flow and address service or behavior issues
- Deny entry to unauthorized individuals in a calm, respectful, and consistent manner
- Report incidents, safety concerns, or rule violations to hotel security or management immediately
- Assist with basic safety oversight, including awareness of potential hazards and emergency situations
- Support enforcement of alcohol policies in coordination with pool bar staff and hotel management
- Maintain cleanliness and organization of entry gate area and surrounding check-in points
- Respond appropriately to guest concerns, complaints, or disputes while escalating when necessary
- Follow emergency procedures, including contacting security, or emergency services when required
- Assist in maintaining a welcoming, resort-style atmosphere while ensuring safety and compliance
Benefits
- Competitive wages
- Medical, dental, and vision insurance
- Life insurance and short/long-term disability options
- 401(k) program with company match
- Tuition assistance
- Discounted room rates at Concord-managed hotels
- Training, development, and career advancement opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
