Pool Attendant

The Standard Spa, Miami Beach•Miami Beach, FL

13d•Onsite

About The Position

At The Standard Spa, Miami Beach, the pool is more than a place to take a dip—it’s a central part of the experience. It’s where wellness, sunshine, music, food, drinks, and Miami energy all come together. We’re seeking a friendly, attentive, and energetic Pool Attendant to help create a welcoming, relaxing, and beautifully maintained environment for our guests and members. From setting up chairs and fresh towels to keeping the pool deck looking its best, you’ll play an important role in making sure every guest can settle in, switch off, and enjoy the experience. This is a hands-on role for someone who enjoys being outdoors, staying active, and taking care of people.

Requirements

Previous hospitality, pool, resort, beach club, recreation, or guest service experience preferred.
Friendly, outgoing, and guest-focused demeanor.
Strong communication and interpersonal skills.
Ability to remain attentive and proactive in a busy outdoor environment.
Strong teamwork and collaboration skills.
Ability to follow established safety procedures and pool policies.
Ability to work independently with minimal supervision when necessary.
Strong attention to cleanliness, organization, and presentation.
Ability to communicate clearly in English; additional languages are a plus.
Flexible availability, including weekends, holidays, and peak business periods.
Ability to stand and walk continuously for extended periods, including shifts of 8 hours or more.
Frequent walking throughout the pool deck and dock areas.
Ability to bend, kneel, reach, stretch, and perform repetitive physical movements.
Ability to lift, push, pull, and carry up to 40 pounds.
Ability to move and arrange pool chairs, towel carts, umbrellas, and related equipment.
Ability to safely work around pools, wet surfaces, and outdoor environments.
Ability to perform physical duties in varying temperatures and weather conditions.

Responsibilities

Welcome and acknowledge guests and members throughout the pool area with warm, genuine hospitality.
Assist guests with locating and setting up pool chairs and seating areas.
Provide fresh towels and replenish them throughout the guest experience.
Anticipate guest needs and offer assistance proactively.
Provide accurate information regarding pool amenities, hotel offerings, food and beverage service, and property programming.
Alert the appropriate Server or Food & Beverage team member when a guest would like to place an order.
Respond promptly and professionally to guest questions, requests, or concerns.
Communicate guest concerns or service opportunities to Management when additional assistance is needed
Set up pool chairs, towels, umbrellas, and surrounding areas according to established presentation standards.
Maintain the overall appearance and organization of the pool deck, rock area, dock, and surrounding guest spaces.
Continuously remove used or discarded towels from the pool deck.
Transport clean and soiled towel carts to designated areas.
Maintain appropriate towel par levels throughout the day.
Reset chairs and guest areas promptly following use.
Remove trash, cups, and other discarded items throughout the pool and dock areas.
Assist with opening and closing procedures for the pool.
Monitor the general condition of the pool, hot tub, cold plunge, and surrounding amenities.
Check temperatures of the pool, cold plunge, and hot tub according to established procedures.
Immediately report temperature concerns, equipment issues, or maintenance deficiencies to Engineering and Pool Management.
Monitor guest areas for potential safety concerns and report hazards promptly.
Maintain awareness of activity throughout the pool and surrounding areas.
Communicate and reinforce established pool policies in a professional, respectful, and guest-friendly manner.
Help maintain an environment that is safe, comfortable and enjoyable for all guests and members.
Address prohibited activities such as smoking, disruptive behavior, unauthorized music, or other violations of established pool policies.
Escalate challenging guest situations to Pool Management or Guest Relations when appropriate.
Immediately report accidents, injuries, suspicious activity, or safety concerns according to company procedures.
Maintain clear pathways and ensure pool areas remain free of avoidable hazards.
Work closely with Pool Servers, Bartenders, Runners, and Food & Beverage Management to support the overall pool experience.
Alert Servers when guests would like to order food or beverages.
Assist with maintaining guest areas by removing discarded service items when appropriate.
Support the Food & Beverage team during high-volume periods within the responsibilities of the position.
Maintain clear communication between Pool Operations and Food & Beverage throughout the shift.
Partner with Housekeeping to maintain the cleanliness and presentation of pool and dock areas.
Communicate maintenance concerns promptly to Engineering.
Assist with moving, arranging, and resetting pool furniture as needed.
Maintain organized storage and operational areas.
Assist Pool Leadership and other departments with reasonable operational requests.
Perform additional duties as assigned based on business needs.

Benefits

Complimentary Access to our Spa & Gym Facilities
Up to 3 complimentary fitness classes per week, including yoga, pilates, bootcamp, and more
Exclusive Spa Discounts on treatments and services
Designated Employee Pool Days during the summer
Restaurant Discounts throughout the property
Boutique Discounts on retail items and essentials
Medical, Dental & Vision Coverage
Company-paid Life Insurance
Short-Term & Long-Term Disability Insurance
401(k) Retirement Plan with Company Match
Paid Time Off beginning on day one
Eight Paid Holidays, including a Floating Holiday
Complimentary Employee Meals
Opportunities for growth and development
Trainings, team celebrations, and employee appreciation events