Pool and In Villa Dining Senior Assistant Manager

Four Seasons Hotels and Resorts•San Diego, CA

1d•$75,000 - $80,000•Onsite

About The Position

The Pool & In-Villa Dining Senior Assistant Manager is responsible for the daily oversight, leadership, and operational excellence of the resort’s pool and in-villa dining departments. This role ensures that all guest experiences within these areas reflect the highest luxury service standards. The Pool & In Villa Dining Senior Assistant Manager provides hands-on supervision, drives team performance, maintains facility and equipment readiness, and upholds all safety, financial, and service protocol.

Requirements

Excellent reading, writing, and verbal communication skills in English.
2 years of supervisory or management experience in room service, restaurant, or pools.
Strong knowledge of: Luxury service standards
F&B cost control
Labor management
Team leadership
Maintenance awareness
Merchandising and presentation standards

Nice To Haves

A college degree is preferred, ideally in hotel, hospitality, or restaurant management.

Responsibilities

Train, supervise, schedule, and discipline pool staff to ensure smooth daily operations and uphold service standards.
Ensure employees maintain a welcoming, attentive, and unobtrusive presence with guests throughout their pool experience, including greeting, seating, and responding to service needs.
Ensure all pool team members consistently execute proper service techniques.
Anticipate and manage all pool-related materials, supplies, and equipment, ensuring availability and proper usage.
Oversee the daily condition of pool facilities, furniture, restrooms, and equipment; recommend maintenance needs and improvements.
Monitor pool safety, ensuring a secure environment for employees and guests.
Process and document pool walk-outs according to property procedures.
Maintain cleanliness and presentation of all pool areas, restrooms, and guest-facing spaces at all times.
Participate in all inventories related to pool operations.
Train, supervise, schedule, and discipline IVD staff to ensure seamless in‑villa service and adherence to luxury service standards.
Ensure staff demonstrate accurate and consistent IVD service techniques, including tray setup, delivery, in‑villa etiquette, order accuracy, and departure procedures.
Anticipate and coordinate all IVD-related supplies, equipment, and stocking needs.
Observe and evaluate the condition of IVD equipment, service tools, and delivery vehicles/carts, recommending updates or repairs.
Support inventory processes specific to IVD operations.
Maintain clear communication channels between IVD staff, culinary teams, guest services, and management.
Understand all food & beverage items offered within both departments, including ingredients, preparation methods, and service standards.
Prepare staff schedules to balance guest service demands, labor costs, and overtime controls.
Prepare daily and weekly payroll for pool and IVD teams.
Complete all required paperwork related to revenues, labor, incidents, and operational reporting for both departments.
Handle financial responsibilities including bank float management and accurate check processing using the property’s POS system.
Ensure effective communication through daily logs, shift notes, and reporting to management.
Conduct or assist with performance evaluations for all pool and IVD employees.
Promote teamwork, maintain a positive work environment, and support staff development.
Uphold excellent guest relations, resolving concerns or complaints promptly and professionally.
Recognize and appropriately address intoxicated, disruptive, or unsafe guest behavior.
Complete accident/incident reports accurately and promptly.
Respond appropriately to emergencies or safety situations according to Residence Club protocol.
Attend required meetings, trainings, and briefings.
Perform other duties or special projects as assigned by Residence Club leadership.