Pool and Beach Captain

Faena Hotels and Residences LLC•Miami Beach, FL

11d

About The Position

Attend to guests in the Pool and Beach area courteously and efficiently according to Faena specifications. The role delivers alcoholic and non-alcoholic beverages, retrieves and delivers food orders, and maintains the cleanliness and organization of pool and cabana areas. The Captain guides assigned servers, attendants, and food runners, assists the Pool and Beach team, and helps ensure exceptional service and guest safety. The position requires thorough knowledge of outlet policies, services, equipment, menus, beverages, service standards, and applicable liquor regulations. It includes preparing and organizing service areas, maintaining inventory and cleanliness, coordinating and overseeing staff, facilitating daily activities, and completing opening and closing responsibilities. The Captain works without direct supervision, communicates with Pool and Beach Management, collaborates with hotel departments, and recommends ways to improve operations.

Responsibilities

Attend to Pool and Beach guests courteously and efficiently, providing exceptional service.
Deliver alcoholic and non-alcoholic beverages, retrieve and deliver food orders, and serve refreshments as requested.
Maintain cleanliness, sanitation, and organization of assigned work areas, cabana bars, and pool areas.
Follow departmental policies, service procedures, standards, and pool and beach policies and procedures.
Use equipment correctly and only as intended.
Resolve guest complaints and respond to guest needs and requests in a timely, professional manner.
Know hotel services and features, local attractions and activities, outlet operations, menus, beverages, and service standards to answer guest questions accurately.
Comply with state liquor regulations, including restrictions on service to minors and intoxicated persons and on driving under the influence.
Complete opening duties, including checking stock and supplies, restocking, ensuring adequate serviceware, inspecting stations, setting up equipment, and preparing stations for guest arrival.
Review daily specials and remain aware of items that are unavailable during the shift.
Guide assigned servers, attendants, and food runners to support optimum guest service.
Maintain adequate inventory of necessary pool and beach supplies and equipment.
Enforce pool and beach rules to ensure guest safety and facilitate daily activities.
Train seasonal staff and support the delivery of consistently high service standards.
Organize assigned functions and preparation work, and follow up on special arrangements.
Confirm assigned staff have reported to work and document late or absent employees.
Coordinate staff breaks, inspect grooming and attire, and correct deficiencies.
Assist Pool and Beach staff with their duties and ensure closing duties are completed before staff sign out.
Provide staff feedback on performance.
Develop positive working relationships with hotel departments to foster a team-oriented atmosphere.
Communicate regularly with Pool and Beach Management about departmental matters.
Review operations continuously and recommend service improvements.
Work without direct supervision.