Police Services Specialist

City of Redondo Beach•Redondo Beach, CA

4d•Onsite

About The Position

The City of Redondo Beach and the Redondo Beach Police Department are seeking a Police Services Specialist to join their team. This role, working within the Records Division of the Redondo Beach Police Department, provides essential support to the community and the department. Under the direction of the Chief of Police, the specialist performs specialized and complex clerical and administrative tasks related to documenting, processing, maintaining, and controlling records, case files, statistics, and related information within the Police Department. The work is performed under general instructions but within established policies and procedures to achieve results aligned with the City's mission, goals, policies, and objectives.

Requirements

Possess a high school diploma or G.E.D. equivalent
Be 18 years of age prior to appointment
Possess a valid Class C California Department of Motor Vehicles driver's license
Knowledge of law enforcement records management principles, practices, and procedures
Knowledge of laws and procedures governing the confidentiality, security, and processing of law enforcement records under Federal, State, County, and local laws, regulations, and practices
Knowledge of modern office procedures, methods, and equipment
Knowledge of keyboarding and computer operations with the ability to use word processing and specialized law enforcement information systems
Knowledge of correct written and verbal use of the English language
Knowledge of research and composition of training manuals and manuals specific to police records management, court orders, and crime statistics
Knowledge of the location of streets, important buildings, and facilities in the City of Redondo Beach
Ability to work shifts, weekends, holidays, irregular duty assignments, and/or overtime
Ability to type at a speed necessary for successful job performance
Ability to prioritize and complete numerous activities simultaneously, effectively, and pleasantly (i.e., phone calls, counter service, employee requests)
Ability to interpret and apply applicable provisions of state and local codes and other regulations and procedures
Ability to write clear and concise reports
Ability to adapt to advances in computer technology
Ability to handle cash transactions and use a cash register
Ability to wear a department-approved uniform
Ability to use a police radio, personal computer, common office software, and specialized law enforcement software
Ability to work independently and successfully interact with a diverse range of people
Ability to listen carefully, understand, and follow oral and written instructions
Ability to train personnel
Ability to analyze situations and adopt effective courses of action
Ability to establish and maintain effective harmonious working relationships with department personnel, supervisors, other City employees, and the public
Ability to express self in a clear and concise manner as well as gain compliance with instructions given to persons under their custody
Ability to maintain confidentiality
Ability to maintain control and supervision of prisoners of the same gender when functioning as a jail matron
Must pass the designated City examinations prior to being given a conditional offer of employment.
If given a conditional offer of employment, candidates shall also pass medical and psychological examinations prior to appointment.
Must meet the physical employment standards for the position.
Tattoos, body scarification, body branding, and other forms of body art and body piercing on employees shall not be visible while on duty or when representing the department in an off-duty capacity.
Employees hired after July 1, 2012, as a condition of continued employment, shall refrain from smoking tobacco or any other non-tobacco substance at any time on duty.

Nice To Haves

An Associates or Bachelor's degree from an accredited college or university
Bilingual skills in Spanish, Vietnamese, Korean, German, and other languages

Responsibilities

Prioritizes work and performs multiple tasks simultaneously with numerous interruptions.
Receives incoming customer telephone calls, determines their nature and urgency, and coordinates an appropriate response or refers them to other persons in the Department and the City.
Works with customers at a service desk.
Proofreads and accurately inputs numerical and text data into databases.
Assists with training and directing office assistants and cadets.
Performs tasks and assignments with accuracy, neatness, and attention to detail.
Reviews police reports and other police documents to verify legal elements and validate accuracy and completeness.
Processes documents as the department's official records clerk by indexing, copying, collating, filing, researching, typing, distributing, and purging information from crime, arrest, traffic, incident, and intelligence reports.
Processes and/or completes court orders, legal forms, warrants, letters, and other documents for police personnel, the public, and other departments, organizations, and agencies.
Prepares daily arrest and citation packets for the court.
Coordinates and processes court documents and transmittals for criminal filings with the District Attorney's and City Prosecutor's Offices.
Prepares documents for department and civilian witnesses and victims.
Testifies in court regarding the safeguarding and chain of custody of police records, subpoenas, and warrant requests filed with the court.
Maintains accurate, confidential, and highly sensitive information from police records in Federal, State, County, and local databases.
Extracts information from databases and provides reports to department personnel and the public.
Purges information in accordance with city and state guidelines.
Responds to inquiries and requests for information.
Scans and profiles documents into the document imaging system.
Reviews, routes, and distributes reports to appropriate destinations.
Learns and strictly follows the laws, regulations, policies, and procedures related to the processing, maintenance, and release of police records.
Operates under critical deadlines.
Sends and receives teletype messages.
Accurately enters and receives in a timely manner information from the California Law Enforcement Telecommunications System (CLETS), NCIC, NLETS, Department of Justice photo systems, and other law enforcement restricted information systems and strictly complies with the policies, procedures, guidelines, and regulations of these systems and the Department.
Works irregular hours including days, evenings, nights, and overtime including weekends and holidays; must be available for call-back and automatic return to work with a reasonable response time during off-duty hours for major emergencies, disasters, critical incidents, and as otherwise required.
Responds to major incidents reported to the Police Department.
Comprehends and uses the Incident Command System/Standardized Emergency Management System (ICS/SEMS) protocol.
Assumes the role as Incident Commander until relieved by a higher authority or other role as needed for the situation.
Ensures the safety of responders and others, the achievement of tactical objectives, and the efficient use of resources.
Performs matron duties for prisoners of the same gender and assists with the searches of prisoners in the jail.
Performs vehicle inspections and verifies citation corrections.
Duplicates and certifies copies of police reports, audio and video recordings, photographs, and other items in response to Public Records Act requests, subpoenas, or other requests.
Processes and registers state-mandated drug, sex, and arson registrants.
Processes Livescan applicant fingerprinting requests and submits them electronically to the Department of Justice.
Prepares vehicle release documents.
Collects payments, fines, and fees.
Prepares and issues receipts.
Operates computers, photocopiers, printers, scanners, telephones, FAX machines, cameras, and other office equipment and performs minor maintenance and repair.
Performs a variety of general clerical duties including distributing departmental mail and correspondence.
Operates specialized automated law enforcement information systems including public safety information systems to access and maintain data, including the Records Management System, Computer Aided Dispatch, State and County databases, licensing and permit databases, Livescan, parking enforcement and animal control permit and licensing systems, photo databases, and others as required.
Receives and processes criminal history, driver history, and other background checks.
Processes subpoena requests.
Performs records searches quickly and accurately.
Processes and seals criminal histories when court ordered.
Processes expungement orders.
Performs quality control checks and audits of the case files and RMS data.
Merges and updates duplicate name, vehicle, and location files.
Interprets documentation from the Department of Justice, Department of Motor Vehicles, and the courts to verify records for accuracy and performs validations of records entered into these information systems.
Accurately modifies records as needed according to CLETS and CJIS policies for entries of vehicles, firearms, protective orders, missing persons, and property.
Compiles and analyzes statistical data.
Maintains logs.
Recommends and implements policies and procedures and opportunities for improvement in the area of assignment.
Maintains inventory of supplies, forms, and equipment.
Completes requisitions.
Pays invoices using the City's financial management system.
Provides sound decision-making skills and critical thinking to provide professional recommendations, decisions, and completed staff work.
Performs duties in accordance with City policies and procedures.
Delivers outstanding internal and external customer service.
Communicates effectively orally and in writing with the public and fellow employees.
Solves problems and supports the City's mission, policies, goals, and objectives.
Exercises initiative, courtesy, and independent judgment.
Establishes and maintains effective working relationships with members of the Department and City staff, other agencies, and the public.
Communicates effectively both orally and in writing.
Provides sound decision-making skills and critical thinking to provide professional recommendations, decisions, and completed staff work.
Works cooperatively with personnel, co-workers, and the management team.
Exercises tact, self-restraint, and good judgment.
Takes initiative to achieve positive, timely results for the organization with diplomatic skills and ethical conduct.
Conducts duties, responsibilities, tasks, and assignments with a constructive, cooperative, positive, and professional attitude and demeanor.
Supports the City's mission, goals, policies, and objectives.
Delivers outstanding internal and external customer service.
Solves problems and communicates effectively with the public and fellow employees.
Supports the City's corporate values of: openness and honesty; integrity and ethics; accountability; outstanding customer service; teamwork; excellence; and fiscal responsibility.
Performs other related duties as assigned.