Police Service Representative (911 Dispatcher) 2207

City of Los Angeles • Los Angeles, CA

1d

About The Position

Police Service Representatives are civilian employees of the Los Angeles Police Department assigned to Communications Division. They use multiple screens, radio frequencies, and a Computer Aided Dispatch (CAD) system to receive and differentiate 911 and non-emergency calls from the public, dispatch police patrol cars to calls for service, critical incidents, and emergencies, access law enforcement databases, and provide support information to police officers.

The initial assignment is a temporary training position limited to twelve months. Employees must successfully complete a comprehensive training program. Upon successful completion, they receive regular appointments to the Police Service Representative class and begin a six-month probationary period in Communications Division.

The examination consists of a qualifying computerized CritiCall test and a qualifying interview. The CritiCall test measures verbal skill, reasoning, memory, perceptual ability, and multitasking. The interview evaluates personal and professional qualifications, including judgment, attention to detail, stress tolerance, customer service, flexibility, oral communication, and listening. Candidates who receive conditional offers must pass a comprehensive medical examination; a psychological evaluation may be included when needed. The position may also be subject to mandatory drug and alcohol screening.

Requirements

• Achieve a qualifying score on the Police Service Representative CritiCall test, unless eligible for a test waiver under the stated conditions.
• Successfully complete a comprehensive training program during the initial training assignment.
• Be medically qualified to perform the essential duties of a Police Service Representative.
• A final interview score of at least 70% is required for placement on the eligible list.

Nice To Haves

• Ability to speak or write a language other than English may qualify candidates for selective certification for positions requiring those language skills.
• A valid POST Dispatcher Certification, a qualifying prior City of Los Angeles CritiCall passing score since April 1, 2024, or a qualifying POST Entry-Level Public Safety Dispatcher Selection Test Battery score may allow a candidate to waive the CritiCall test.

Responsibilities

• Receive and differentiate 911 and non-emergency telephone calls from the public.
• Dispatch police patrol cars to calls for service, critical incidents, and emergencies.
• Access law enforcement databases.
• Provide support information to police officers.
• Use multiple screens, radio frequencies, and a Computer Aided Dispatch (CAD) system in performing dispatch duties.

Benefits

• Employee benefit coverage, including health and dental coverage and life insurance, may commence approximately six weeks after regular appointment; availability should be confirmed for the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed