Police Reports Technician I

City of Atlanta•Atlanta, GA

3d•Hybrid

About The Position

This is an entry-level position within the Police Reports Technician job family. The role involves reading police reports to classify crimes according to Uniform Crime Reporting rules, correcting reports, and maintaining electronic and paper incident, arrest, and other report files in compliance with department policy. Responsibilities include notifying appropriate personnel of issues and errors, assisting citizens in person and via telephone, processing requests for information, and assisting in the supervision of subordinate personnel. The position also instructs citizens on obtaining reports, researches incorrect case numbers, handles daily cash payments for reports, processes mail requests, and retrieves archived reports. This role requires interacting with the public, maintaining professionalism under stressful situations, and providing information related to crime, arrest, and traffic reports. Strong knowledge of law enforcement codes, rules, and regulations, along with proficiency in various software systems, is necessary. The Police Reports Technician I also assists with training new personnel and performs routine clerical and administrative tasks to support the department.

Requirements

High school diploma or general equivalency diploma (GED).
One (1) year experience in record-keeping or general office work, preferably in a position requiring frequent public contact.
Valid Georgia driver's license.
GCIC/NCIC certification.
Knowledge of law enforcement practices and operations of Uniform Crime Reporting and basic police reports functions.
Knowledge of police procedures, rules, regulations, and terminology and law enforcement codes as related to assigned functions.
Knowledge of rules and regulations of the National Crime Information Center (NCIC) and the Georgia Crime Information Center (GCIC) as related to assigned functions.
Knowledge of filing procedures (alpha and numeric).
Knowledge of telephone etiquette and procedures.
Knowledge of modern office methods, practices, and equipment currently in use by department.
Knowledge of teletype procedures, police terminology, law enforcement codes, and laws applying to the release of information.
Skill in the operation and retrieval of computer report information and data entry of report information.
Skill in effectively communicating both verbally and in writing.
Ability to understand and interpret rules, regulations, and laws related to the police reports function.
Ability to interpret administrative or operational policies within appropriate guidelines without immediate supervision.
Ability to exercise independent judgment in the release of confidential records within department and legal guidelines.
Ability to interact with the public and other City employees both in person and over the telephone in a courteous and tactful manner.
Ability to maintain diplomacy under stressful situations.
Ability to follow oral and written instructions.
Ability to deal discreetly with and maintain the confidentiality of sensitive records and information.

Nice To Haves

Associate's degree or a two-year equivalent certification/degree in communications or records management.
Three to five (3-5) years of responsible clerical experience in record-keeping (equivalent professional experience may be considered for substitution for the required degree on an exception basis).

Responsibilities

Reading police reports to classify crimes according to Uniform Crime Reporting rules.
Correcting police reports.
Maintaining electronic and paper incidents, arrest, and other report files in compliance with department policy.
Notifying appropriate personnel on issues and errors that require attention and corrections.
Assisting citizens in the front lobby and via telephone and in processing requests for information.
Assisting in the supervision of subordinate personnel.
Instructing citizens on the process of obtaining their reports.
Researching incorrect case numbers.
Handling daily cash payments for reports.
Processing mail requests.
Retrieving archived reports.
Interacting with the public and maintaining professionalism under stressful situations.
Providing information related to crime, arrest, and traffic reports.
Assisting with training new personnel.
Performing routine clerical and administrative tasks to support the department.
Applies and interprets rules, policies, and guidelines from the FBI Uniform Crime Reporting Program to accurately classify and score crime data.
Interprets documentation from the National Crime Information System in order to verify pre-existing records for accuracy and validations.
Modifies records as needed and makes entries of property, vehicles, firearms, protective orders, and missing persons.
Interacts extensively with the public, City, department personnel, and other law enforcement agencies on the telephone and in person in a courteous and tactful manner.
Responds to requests for information in compliance with departmental policy, legal, and governmental guidelines.
Maintains electronic and paper crime, arrest, and incident report files to ensure such records are properly retained in accordance with department policy and procedures.
Checks both electronic and paper documentation for completeness, accuracy, and compliance with legal and other requirements.
Accesses various local, state, and national law enforcement systems to enter and retrieve information.
Generates automated notifications to Department of Justice on state-mandated programs and manages local supporting files.
Codes and enters data into an automated records management database.
Retrieves, assembles, and disseminates reports and information from files in an accurate and timely manner from department staff.
Types arrest reports, search warrants, and related materials using word processing systems to meet specific deadlines.
Researches and provides information by phone, in person, and by mail related to crime, arrest, and traffic reports.
Receives, verifies, and accounts for a variety of fees.
Classifies incoming crime reports in accordance with the FBI Uniform Crime Reporting Criteria.
Follows standardized procedures and written instructions to accomplish assigned tasks.
May oversee temporary or contract workers as needed.
Provides customer service support via email, telephone, in person, and mail responses.
Serves as an Open Records Liaison and handles report redacting.
Enters accounts receivable checks into Oracle system.
Performs GCIC entries and maintains accuracy.
Handles scanning, Teleserve, Coplogic, impounds, and repossessions.
Certifies reports and maintains records in a mail database.
Operates office machines including computer, adding machine, copier, and fax machine.
Establishes and maintains working relationships with co-workers, carriers, and the general public.
Communicates with officers on reporting requirements.
Scans and indexes documents for record-keeping purposes.
Utilizes OMNIXX for data management tasks.
May perform other duties as assigned.