Police Records Technician

Town of Stallings • Stallings, NC

19h • Onsite

About The Position

An employee in this class typically performs customer service by answering questions and providing reports for the public, by telephone and in person; securing information; and routing calls to appropriate personnel. Work also includes researching computer records and providing information to officers, data-entry into the records system, record-keeping, typing correspondence, and the collection of fees. The employee is expected to have a general understanding of the Police Department's services to respond to routine inquiries but typically refers non-routine or complex inquiries to others for response. Specific oral and/or written instructions and/or manuals are available to apply to most work situations; some independent decisions are made in referral of telephone calls. Work includes the use of a computer for data entry and some word processing. The employee handles confidential information and is expected to handle it appropriately. Work is performed under the supervision of a Police Records Supervisor and is evaluated through observation, conferences, and the quality and effectiveness of work completed.

Requirements

• General understanding of the Police Department's services to respond to routine inquiries.
• Ability to use a computer for data entry and word processing.
• Ability to handle confidential information appropriately.

Responsibilities

• Performs customer service by answering questions and providing reports for the public, by telephone and in person.
• Secures information and routes calls to appropriate personnel.
• Researches computer records and provides information to officers.
• Performs data-entry into the records system.
• Maintains record-keeping.
• Types correspondence.
• Collects fees.
• Handles confidential information appropriately.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed