Police Records Technician
About The Position
An employee in this class typically performs customer service by answering questions and providing reports for the public, by telephone and in person; securing information; and routing calls to appropriate personnel. Work also includes researching computer records and providing information to officers, data-entry into the records system, record-keeping, typing correspondence, and the collection of fees. The employee is expected to have a general understanding of the Police Department's services to respond to routine inquiries but typically refers non-routine or complex inquiries to others for response. Specific oral and/or written instructions and/or manuals are available to apply to most work situations; some independent decisions are made in referral of telephone calls. Work includes the use of a computer for data entry and some word processing. The employee handles confidential information and is expected to handle it appropriately. Work is performed under the supervision of a Police Records Supervisor and is evaluated through observation, conferences, and the quality and effectiveness of work completed.
Requirements
- General understanding of the Police Department's services to respond to routine inquiries.
- Ability to use a computer for data entry and word processing.
- Ability to handle confidential information appropriately.
Responsibilities
- Performs customer service by answering questions and providing reports for the public, by telephone and in person.
- Secures information and routes calls to appropriate personnel.
- Researches computer records and provides information to officers.
- Performs data-entry into the records system.
- Maintains record-keeping.
- Types correspondence.
- Collects fees.
- Handles confidential information appropriately.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
