Police Records Technician II

City of Boise • Boise, ID

1d • Onsite

About The Position

Join the Boise Police Department as a Police Records Technician II and play an important behind-the-scenes role in supporting officers, detectives and the community. In this position, you’ll review and process police reports, maintain accurate and confidential records, prepare case information for prosecutors and other agencies, and help ensure critical law enforcement information is complete and accessible when it’s needed. This role is a good fit for someone who is detail-oriented, comfortable working with complex information and computer systems, and able to maintain accuracy in a fast-paced public safety environment. This position works a four-day, 10-hour schedule (4/10s) and operates across day, swing and graveyard shifts, including weekends and holidays. Initial training will take place on swing and graveyard shifts, and new employees should expect to likely be assigned to a swing or graveyard shift after training. Employees assigned to qualifying swing or graveyard shifts receive additional shift differential pay. To ensure internal equity and alignment with the approved budget for this position, offers are made within the posted hiring range. Although the hiring range is fixed, employees receive an exceptional benefits and total rewards package that enhances the overall value of employment with the City of Boise.

Requirements

• High school diploma
• Two years of experience working in a professional office environment, using computer software systems to enter data, handling records and providing customer service via personal interaction and telephone Or an equivalent combination of education and/or experience.
• Have or obtain within six months of employment: National Crime Information Center (NCIC) certification and teletype familiarity.
• Applicants must be able to pass: City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
• Boise Police Department Criminal Justice Information System Background Check (BPD CJIS)
• Knowledge of General office practices, procedures and equipment
• Knowledge of Computer usage, including related software
• Knowledge of Customer service techniques
• Knowledge of Mathematical computations and data operations
• Knowledge of Organization and evaluation of crime report data
• Knowledge of The functions of law enforcement.
• Ability to Work with high levels of accuracy, both independently and as part of a team
• Ability to Operate with sound professional judgment and ethics, displaying tact, discretion and professionalism
• Ability to Communicate effectively in the English language at a level necessary for efficient job performance
• Ability to Perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.

Nice To Haves

• Four years of direct experience in law enforcement records.
• National Crime Information Center (NCIC) certification and teletype familiarity.
• Understanding of the National Incident-Based Reporting System (NIBRS) and guidelines.

Responsibilities

• Handles moderately complex issues and problems and refers more complex issues to higher-level staff.
• Is capable of performing all duties of a Records Technician I and provides team support and training, as needed.
• Processes police records according to records management regulations, policies and procedures.
• Reads and interprets crime reports which include city, state and federal statutes.
• Utilizes Federal Bureau of Investigations (FBI) guidelines to classify events into the records management system.
• Maintains security, privacy and confidentiality of police records.
• Determines which police records can be released to other agencies according to policies and procedures.
• Classifies and updates police report data and documents electronically transferred into the Records Management System using the National Incident-Based Reporting (NIBRS) federal regulations.
• Provides error checking and system/data audits for quality.
• Prepares specific reports.
• Enters, updates and purges and validates pertinent data according to governing rules, policies and procedures.
• Provides administrative and technical support to internal police staff using software systems.
• Assists the public in obtaining police services by determining their needs and directing them to the appropriate resources.
• Packages case reports for submission to the City of Boise and Ada County Prosecutor's Offices, including submitting electronic documents, photos and citations.
• Coordinates with operations units to assist with compiling complete case reports.
• Coordinates with outside agencies to provide and gather information necessary to process cases.
• Ensures all agencies involved have appropriate paperwork about relevant cases.
• Performs other duties as assigned.
• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Benefits

• Zero-cost premium medical coverage for you and your family (an estimated $10,000 - 20,000 value)
• PERSI retirement (11.96% Employer Contribution) plus employer-matched 401(k)/457b
• 10 hours vacation/month (grows with tenure)
• 12 paid holidays
• 8 hours sick leave/month
• 10 weeks paid parental leave
• $500 annual wellbeing incentive
• Tuition reimbursement
• free local bus pass
• Basic life and long-term disability insurance at no cost

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED