Police Information Systems Technician

City of Enid • Enid, OK

7d • Onsite

About The Position

Works as part of the IT team to provide first-level technical support to Police Department employees by troubleshooting, maintaining, and supporting computer hardware, software, and related technology.

Requirements

• Completion of a one-year technical or vocational program in information technology or a related field; or a high school diploma or equivalent and two (2) years of related IT support experience; or an equivalent combination of education, training, and experience.
• Must be eligible for and maintain access to Criminal Justice Information Systems (CJIS) in accordance with applicable state and federal requirements.
• Knowledge of computer hardware, operating systems, software applications, mobile devices, printers, and peripheral equipment sufficient to provide first-level technical support.
• Knowledge of customer service principles and practices, including identifying user needs and providing effective technical support.
• Basic knowledge of computer networks, telecommunications systems, and related technologies.
• Knowledge of effective written and verbal communication principles, including clarity, grammar, and professional correspondence.
• Strong verbal, written and interpersonal communication skills.
• Ability to explain technical information clearly to users with varying levels of technical knowledge.
• Ability to troubleshoot problems, gather information, analyze situations, and develop practical solutions.
• Proficiency in using computers and standard business software applications.
• Ability to organize work, prioritize multiple tasks, maintain accuracy and demonstrate attention to detail.
• Ability to provide professional, courteous customer service and work effectively with employees at all organizational levels.
• Ability to operate standard office equipment including computers, telephones, printers, and copiers.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Manual dexterity sufficient to operate computers, keyboards, tools, and other technology equipment.
• Normal vision, with or without corrective lenses. Ability to view computer screens, read technical information, and distinguish colors as needed.
• Exerts up to 25 lbs. of force occasionally. Performs primarily sedentary work with occasional lifting, carrying, moving, and positioning of computers, monitors, printers, and other technology equipment.
• Frequently sits, stands, and walks. Occasionally bends, stoops, kneels, crouches, reaches, and works in confined spaces to install, maintain, and troubleshoot technology equipment, including accessing equipment under desks and in cabinets.
• Reads and understands technical documentation, procedures, and instructions.
• Communicates clearly and effectively with employees, supervisors, vendors, and other departments.
• Defines problems, gathers information, analyzes situations, and develops appropriate solutions.
• Interprets technical instructions provided in written, oral, diagram, or schedule form.
• Performs basic mathematical calculations, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.
• Minimum age requirement is 18 years old.

Nice To Haves

• Experience supporting law enforcement technology or knowledge of law enforcement operations is preferred.

Responsibilities

• Provide courteous and effective first-level technical support to Police Department employees by responding to, troubleshooting, and resolving routine help desk requests in person, by phone, or remotely.
• Install, configure, maintain, and troubleshoot computers, printers, mobile devices, peripheral equipment, and approved software; assist with equipment deployments, upgrades, and replacements.
• Create, modify, and deactivate user accounts; reset passwords; assign and update user permissions.
• Train new Police Department employees on department technology, software applications, and IT best practices; develop and maintain user guides to promote user self-service.
• Record and track help desk requests, resolutions, equipment assignments, and inventory in the department's ticketing or asset management system.
• Follow IT policies and security standards, protect sensitive information, report security concerns, and successfully complete and maintain applicable Criminal Justice Information Services (CJIS) requirements.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED