Information Systems Technician

Pierpont Community & Technical College • Clarksburg, WV

13d • Onsite

About The Position

The Information Systems Technician delivers comprehensive technical support and operational maintenance for hardware, software, and peripheral systems within an institutional unit or functional area. This role provides optimal performance, reliability, and security of end-user computing environments. Operating with standard professional guidelines, the technician exercises independent judgment in troubleshooting and problem resolution while contributing directly to the efficiency of departmental workflows.

Requirements

• Technical proficiency in computer systems, networks, and software troubleshooting.
• Knowledge of information systems security principles to protect organization.
• Problem-solving skills to identify and resolve technical issues efficiently.
• Database administration skills, including backup, recovery, and integrity checks.
• Strong communication and interpersonal skills to assist non-technical staff.
• An associate’s degree or vocational/technical school certification in Information Systems Technology, Computer Science, or a closely related field.
• At least two (2) years of hands-on professional experience in enterprise software/hardware installation, troubleshooting, and maintenance for personal computing environments.

Responsibilities

• Assists staff with the deployment, configuration, maintenance, and lifecycle management of desktop computers, laptops, mobile devices, and peripheral equipment.
• Manages software installations, updates, patches, and licensing compliance across personal computers and departmental systems.
• Collaborates with network operations and infrastructure staff to ensure seamless connectivity between endpoint devices, domain controllers, file servers, email systems, and enterprise administrative platforms.
• Acts as a primary point of contact for technical escalations, working directly with third-party vendor support to diagnose and resolve hardware and software failures.
• Advises department staff on technology best practices, evaluates functional requirements, and recommends hardware/software specifications for upcoming technology purchases.
• Performs preventative maintenance, recommends system upgrades to maximize hardware longevity, and manages the inventory of computer supplies and related technology materials.
• Provides front-line troubleshooting and technical assistance to students experiencing issues with campus computing labs, virtual learning environments, Wi-Fi connectivity, and official student accounts.
• Performs other relevant technical duties and special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree