Police Dispatcher
About The Position
The Public Safety Dispatcher processes calls regarding emergency and non-emergency situations in a 24/7/365 operation. This position handles calls for service (via radio, telephone and other electronic means) from throughout Wellesley College and the Town of Wellesley, ensuring an appropriate response is dispatched in accordance with federal, state, and local laws and WC policy and procedures. The successful candidate is an expert multi-tasker who can remain calm in high stress situations and provide excellent customer service. The Public Safety Dispatcher is also comfortable utilizing complex computerized systems and interacting with all members of the Wellesley College community (students, parents, visitors, faculty, and staff). Responsible for maintaining the status of Public Safety personnel on shift or special assignment within the Computer Aided Dispatch, (CAD), system. Monitors intrusion alarms and fire surveillance systems.
Requirements
- High School Diploma or equivalent required.
- Previous customer service experience.
- Prefer 1 year customer service experience or 1 year experience in a public safety environment.
- Candidates must have unrestricted authorization to work in the U.S.
- Ability to understand and work within emergency communications systems including multiple two-way radio systems, Computer Aided Dispatch (CAD) system, alarm receiver, video monitoring systems, access control systems, emergency mass notification systems, and telecommunications systems required.
- Demonstrated willingness to make split-second decisions in accordance with WC policy and procedures required.
- Demonstrated sensitivity to the team atmosphere and commitment to addressing problems which could impair the atmosphere of the Communications Center required.
- Knowledge of computers, including Microsoft Office Suite and Microsoft Windows required.
- Excellent verbal and written communication skills required.
- Excellent typing skills required.
- Ability to learn the practices and procedures involved in public safety communications and operate radio/telephone receiving and transmitting equipment required.
- Ability to pass a background check and run queries in Criminal Justice Information Systems (CJIS).
- Must be able to work overtime hours as needed
Nice To Haves
- Associate’s Preferred.
Responsibilities
- Communication via phone, radio, walk-in, and written to public safety personnel and public using active listening
- Ability to multi-task and make quick decisions
Benefits
- health, dental, vision and pre-tax saving benefits
- life insurance
- disability coverage
- free parking on our picturesque campus
- paid vacations
- personal days
- sick time
- holidays
- retirement savings plan
- Wellesley College contributes up to 10.5% towards your 403(b) plan for eligible employees
- caregiving support through Wellthy
- legal plan insurance
- pet insurance discount
- retirement planning
- access to cultural and leisure activities throughout metro-Boston
- continuing training and pathways for growth
- tuition benefits
- access to resources to navigate student loan forgiveness
- free use of our state-of-the-art athletic and fitness facilities with onsite fitness classes
- Library resources
- opportunities to attend diverse campus events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
