Police Communications Dispatcher

City of San Antonio•Tx 78207, TX

15h•Onsite

About The Position

Under general supervision, is responsible for performing technical and administrative radio communications involving the deployment of police personnel according to request for service and available manpower. Working conditions are primarily in an office environment. Exercises no supervision. In this position you are a First Responder and expected to assist and support 911 operations during natural disasters, manmade disasters, terrorism, extreme weather, and civil emergencies. The 911 Public Safety Answering Point is staffed 24 hours a day, 7 days a week, 365 days a year to support emergency operations for the City of San Antonio. Because of this you may be required to work mandatory overtime and outside of your staff hours as needed in emergency situations.

Requirements

High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency).
One (1) year experience in public contact either in person or by telephone.
Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.
Must obtain TCOLE Telecommunicator Certification within one (1) year of employment.
Must obtain TCIC/NCIC, Full Access Certification within six (6) months of employment.
Must meet the minimum requirements established by the Texas Commission on Law Enforcement for Telecommunicators.
Applicants must meet and maintain the Telecommunicator Licensing requirements set forth by the Texas Commission on Law Enforcement (TCOLE).
Applicants who have been issued a Telecommunicator License by the Texas Commission on Law Enforcement at any point, must be in good standing and have an eligible license, ready for appointment to the San Antonio Police Department.
Applicants must remedy any TCOLE License deactivations or suspensions before their start date.
Applicants must be a United States Citizen or United States Naturalized Citizen.
Possess an Honorable discharge from branch of Military in which applicant served, if applicable.
Applicants must pass a Fingerprint based Criminal Justice Information System background check meeting the requirements from the FBI and the Texas Department of Public Safety.
Must not have a Conviction of a Class B Misdemeanor in the last ten years.
Must not have a Conviction of a Class A Misdemeanor or above.
Must not have a conviction of family violence.
Juvenile convictions are healed to the same standard as adult convictions.
Out of stat convictions are healed to the Texas equivalent.
Submit to a background investigation as required by state law.
Provide truthful and accurate information at all times during the application process.
Knowledge of basic telephone techniques and public relations.
Ability to learn dispatch office procedures, practices and equipment.
Ability to learn geographic features and streets within area served and utilize this information by providing understandable directions to requested locations.
Ability to learn applicable departmental procedures and policies related to proper police response, emergencies, etc.
Ability to learn various types of computer formats and codes necessary to access, manipulate and relay information.
Ability to learn standard radio broadcasting procedures.
Ability to work under pressure, exercise good judgment and make sound decisions in emergency situations.
Ability to operate dispatch and office equipment.
Ability to perform all the physical requirements of the position, with or without accommodations.

Nice To Haves

One (1) year experience as an Emergency Services Dispatcher and/or 911 Call Taker, or One (1) year of experience in a high call volume contact center.
Ability to pass the online TEEX State Telecommunicator Licensing Course within the first year of employment.
Ability to type 35 words per minute.
Experience in law enforcement.

Responsibilities

Maintains communications with Police Department personnel and provides necessary support to field personnel via police radio, telephone, computer and MDT's.
Deploys field personnel according to need and priority of the request for service.
Maintains constant status of field units and updates dispatch information utilizing the computer assisted dispatch systems.
Runs vehicle registration and stolen vehicle checks.
Runs warrants and missing person checks on subjects.
Calls complainant and alarm companies back for further information.
Orders wreckers, wagons, etc. as needed.
Sets up quadrants and coordinates with other field units such as K-9, Foxtrot, and SWAT as needed.
Uses SIMs Unit to alert, disable, regroup and identify radios.
Operates computer keyboard and radio console equipment.
Elicits, remembers, and accurately records vital information using police codes.
Verifies driver's license identity, or vehicle ownership for patrol officers.
Performs related duties and fulfills responsibilities as required.